Sales Operations Manager

Sales Operations Manager

Job Category: Business Operations

Location: US - Massachusetts - Waltham

Meet Our Team:

The Americas Sales Operations team is a collaborative and trusted partner to sales leadership, turning data and business priorities into focused action and measurable impact. We combine strategic thinking, operational discipline, continuous improvement, and AI-enabled ways of working to help our sales teams execute effectively and scale successful practices across the business.

Picture Yourself at Pega:

At Pega, you will partner with Americas sales leaders to turn go-to-market strategy into clear plans, actionable insights, and disciplined execution. You will influence how our teams plan, forecast, manage pipeline, and improve productivity while helping Pega deliver better outcomes for some of the world’s leading organizations.

What You'll Do at Pega:

• Partner with sales leaders to execute go-to-market plans, territory strategies, coverage models, and resource planning.

• Deliver data-driven insights and business reviews that improve forecasting, pipeline health, sales productivity, and business performance.

• Improve sales processes, data quality, operating cadences, and adoption of best practices across the organization.

• Leverage AI-enabled tools and automation to streamline work, accelerate insights, and scale operational effectiveness.

• Support sales enablement, organizational readiness, and cross-functional initiatives that drive execution and business transformation.

Who You Are:

• A collaborative and trusted partner who builds credibility with sales leaders and cross-functional teams.

• An analytical problem solver who translates complex data into clear insights and practical recommendations.

• An adaptable operator who balances strategic thinking with disciplined execution and follow-through.

• A clear communicator who can influence decisions and present confidently to senior stakeholders.

• A curious and continuous learner who embraces AI-enabled tools and new technologies to improve productivity, automate routine work, and scale impact.

What You've Accomplished:

• 8+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field.

• Experience supporting sales planning, forecasting, pipeline management, and territory or coverage governance.

• Proven success translating data and performance trends into actionable business recommendations.

• Experience implementing scalable processes, improving data quality, and leveraging AI, automation, analytics, or workflow technologies to improve efficiency and business outcomes.

• Demonstrated success leading cross-functional initiatives and organizational change in a complex business environment.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products

• Continuous learning and development opportunities

• An innovative, inclusive, agile, flexible, and fun work environment

• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

#LI-JV1

Additional Information

Base salary range for this role is 100,800 - 153,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.

Job ID: 24025

AI in Action – Responsible Use of AI in Recruitment

Pega embraces the responsible use of artificial intelligence (AI) to improve efficiency, consistency, and fairness across our business. We encourage thoughtful and ethical adoption of AI technologies that support people—not replace them. We may use AI‑enabled tools in our recruitment process. These tools are designed to assist us by providing insights and operational support.

All hiring decisions are made based on human review and judgment. You may have the right to request human review, provide additional information, or raise questions about how such tools are used.

Culture

At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

This same mindset shapes how we work, encouraging curiosity, continuous learning, and smarter ways of working with AI. At Pegasystems, we believe the best ideas come from curious people who embrace change, learn continuously, and use AI to work smarter and move faster. Guided by our values, we bring a growth mindset to every challenge and create lasting impact together.

Export Compliance

For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations

If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

Privacy Notices

Ready to build a Blueprint?

Choose the reinvention engine for your needs.

For workflows & app design

Reimagine your processes and turn any workflow into a build-ready application with confidence.

For marketing & CX strategy design

Visualize customer journeys and engagement strategies across all touchpoints and activate them.

It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.

https://www.pega.com/about/careers/equal-employment-opportunity