Senior IT Project Manager/Scrum Master - IVR

Job Description

We are seeking an experienced Project Manager / Scrum Master to lead an IVR and telephony initiative focused on implementing self-scheduling capabilities. This individual will be responsible for managing the project from planning through implementation, coordinating across business, IT, vendor, and technical teams to ensure successful delivery. The ideal candidate will have strong project management and Agile leadership experience, with the ability to manage project schedules, dependencies, risks, milestones, and resources using Microsoft Project. This person will also facilitate Agile ceremonies, remove blockers, drive accountability across workstreams, and ensure teams remain aligned to project timelines and business objectives.

Skills and Requirements

-7+ years as a Project Management experience -Experience being a Scrum Master, facilitating agile ceremonies and documenting in Jira -Experience utilizing MS project for project planning -Experience leading an IVR or Telephony project

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].