Keyholder (PT) - Palo Alto

We’re looking for a results-oriented leader who thrives in a performance-driven retail environment and leads from the sales floor. This role is ideal for a motivated leader who knows how to convert traffic into revenue, elevate the customer experience, and inspire a team to exceed goals.

If you love clienteling, coaching teams to win, and turning every interaction into a brand-building moment — we want to meet you!

What You’ll Do

Drive Sales & Client Engagement

• Lead by example in achieving and exceeding individual and store sales goals

• Proactively engage customers, assess needs, and deliver personalized styling solutions

• Build and maintain strong client relationships through effective clienteling and follow-up

• Identify opportunities to cross-sell and upsell to maximize each transaction

• Leverage product knowledge to confidently communicate value and drive conversions

Lead the Sales Floor

• Inspire and motivate associates to deliver high-performance selling behaviors

• Create a dynamic, energetic, and results-focused sales culture

• Coach team members in real time to improve selling techniques and client engagement

• Execute UNTUCKit University training and reinforce daily performance conversations

Deliver Operational Excellence

• Open and close the store with accountability for results and standards

• Maintain a visually compelling, sales-focused floor environment

• Ensure stockroom organization supports selling efficiency

• Monitor KPIs and contribute insights based on customer feedback and sales trends

What You Bring

• Prior retail leadership or keyholder experience

• Proven ability to drive sales and influence team performance

• Strong clienteling skills and a customer-first mindset

• High energy, strong communication skills, and a passion for results

• Commitment to living our CORE Values: Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun

Requirements

• Proven work experience as a Supervisor, Key holder or Assistant Manager

• Basic understanding of sales principles and customer service practices

• Proficiency in Apple products and G-suite, Omni-channel POS systems

• Solid communication and interpersonal skills

• Ability to work in the store alone

• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends and/or holidays.

• High school degree

• Pay Range: $22-$23

Benefits

• Health Care Plan (Medical, Dental & Vision) Gym reimbursement/rewards program

• Retirement Plan (401k)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off ( & Public Holidays)

• Short Term & Long Term Disability

• Training & Development

• Casual working environment

• Wellness Resources

• 50-75% employee discount