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Application Services Technician

IntelliDyne

Washington, DCJob$25–38/hrSeen 1 day agoSeen in employer's feed 1 day ago

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At a glance

Compensation
$25–38/hr
Location
Washington, DC
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Active CCSP CertificationActive R1RP CertificationSecret clearanceAssociate's degree

Job overview

The Application Services Technician provides on‑site and remote support for government clients, handling service calls, tickets, and emails, creating incidents in ServiceNow, and delivering technical assistance. They coordinate with engineering and management, ensure rapid response to VIP calls, process orders, and document issues to maintain high customer satisfaction.

Skills & qualifications

RequiredNice to have

Skills

Application SupportServiceNowCustomer ServiceVerbal CommunicationIT Network Knowledge

Qualifications

4+ Years IT Application Support ExperienceActive CCSP CertificationActive R1RP CertificationActive Secret Clearance or HigherAssociates Degree or HigherSuperior Customer Service SkillsSuperb Verbal Communication SkillsKnowledge of IT Network and Systems Technologies

Full job description

Application Services Technician

Clearance: Active Secret

Status: Non-Exempt

Location: Washington, DC (Required to be onsite 2 to 3 days per week)

Responsibilities:

  • Answer service calls, tickets and emails coming into the application team.

  • Create a customer incident in ServiceNow, the call tracking software for every call answered.

  • Assist clients with application support via telephone.

  • Coordinate with team to ensure rapid response times and follow-up with customers.

  • Ensure that all VIP calls are responded to immediately.

  • Develop professional working relationship with customer to better understand business needs.

  • Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.

  • Identify, research and resolve technical problems.

  • Document, track and monitor the problem to ensure a timely resolution.

  • Coordinate and consult with Customer, Engineering, Applications Manager and team members to meet customer requirements.

  • Advise management of potential risks that may have impact on customer base and operating environment.

Qualifications:

  • 4+ years IT Application support experience

  • Active CCSP and R1RP certification

  • Active Secret clearance or higher

  • Must have an Associates Degree or higher degree

  • Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.

  • Superb verbal communication skills; comfortable working on the telephone and responding to calls.

  • Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

Compensation: $25/hr - $38/hr

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

For individuals with disabilities who would like to request an accommodation, please contact [email protected] or 703-575-9715.

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