Director, Distribution Center Operations

Allentown, PA - 1650 Race St

Full time

R145260

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

HOURS:

Full Time, Days, 40 hours/week

7:30 AM - 4:00 PM with OT as needed

The Director, Distribution Center Operations provides strategic and operational leadership for all distribution center functions, including receiving, warehousing, inventory management, and product distribution. This role is responsible for ensuring safe, efficient, and cost-effective operations that support organizational goals and service excellence.

The Director provides leadership for managers and distribution center staff, ensuring regulatory compliance, advancing workplace safety programs, and driving operational excellence through continuous improvement initiatives across the distribution center.

JOB DUTIES AND RESPONSIBILITIES:

• Provide strategic and operational leadership for all distribution center functions, including receiving, warehousing, inventory management, and distribution services.

• Lead and develop managers, supervisors, and staff to achieve service, quality, safety, and financial performance goals.

• Drive operational excellence through process improvement, performance metrics, and continuous improvement initiatives.

• Ensure compliance with all regulatory, accreditation, safety, environmental, and infection prevention requirements.

• Oversee workforce planning, talent development, employee engagement, and succession planning.

• Manage departmental budgets, inventory investments, and resource allocation to optimize operational and financial performance.

• Oversee Workday ERP to support distribution center operations, inventory accuracy, reporting, and data integrity.

• Collaborate with Supply Chain, Purchasing, and operational stakeholders to ensure efficient product flow and customer service throughout the organization.

• Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information.

• Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

• Demonstrates/models the Network’s PCRAFT values during interactions with all customers.

• Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

• Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices

• Complies with Network and departmental policies regarding attendance and dress code.

• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development and communication appropriate to the age of the patient treated.

• Other related duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS:

Requires walking for up to 8 hours per day, 4 hours at a time; standing for up to 8 hours per day, 4 hours at a time; sitting for up to 8 hours per day, 4 hours at a time. Frequent fingering, handling and twisting and turning. Must be able to lift, carry, push, pull and hold approximately 30 pounds. Occasionally reaching above shoulder level, bending, crouching, climbing stairs and ladders up to 30 feet and climbing stairs. Hearing as it relates to normal conversation. Seeing as it relates to normal vision, perceiving objects, scenery and print.

EDUCATION:

Degree in Business Administration required. MBA preferred with 3-5 years of supervisory experience. Health care experience preferred in Warehouse, Receiving, Distribution and Purchasing.

TRAINING AND EXPERIENCE:

Strategic leadership and team development skills. Distribution center, warehousing, and inventory management expertise. Regulatory compliance, accreditation, and workplace safety knowledge. Experience with Workday ERP, performance metrics, and continuous improvement initiatives.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer. (http://www.slhn.org/EOE)

Founded in 1872, St. Luke’s University Health Network (http://www.slhn.org/) (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

St. Luke’s is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke’s has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke’s was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke’s was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here. (http://www.slhn.org/About)