Lead Data Exchange Infrastructure Specialist

Summary

The position description number for this position is PD1D1100. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search Serves as the recognized technical authority on the applied implementation and operational utilization of production systems control software, related processes and procedures on all three DCOPC operational shifts.

Duties

• Maintains a thorough knowledge of the systems hardware and software enhancements, initiates and participates in actions to utilize new tools and techniques which improve operations performances, and standards adherence.
• Applies expertise in developing, coordinating, scheduling, testing, implementation, operation, and post-production evaluation of new technologies supporting the mission of the agency.
• Respond to the requirements of the operations components of the Division on any of the three shifts, (i.e., implementation of new software systems, new workloads, software problems, etc.).
• Technically responsible for specific projects in areas of responsibility.
• Skills in leadership to direct a team of technical personnel on assigned projects.

Qualifications

Resumes exceeding two pages in length will not be considered. Visit the 'Required Documents' section below for more information. Your SSA-45/resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your SSA-45/resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your component and grade, and a comprehensive description the relevant duties you performed in each position. YOUR RESUME OR SSA-45 MUST INCLUDE YOUR OFFICIAL DUTY STATION AND YOUR ORGANIZATION (I.E., CHIEF INFORMATION OFFICER) OR YOU MAY BE FOUND INELIGIBLE. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough SSA-45/resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience needed for this position, your application will be ineligible for consideration. To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies: Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail. Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Specialized Experience: Applicants must have specialized experience that is directly related to the work of the position and have equipped them with the competencies required to successfully perform the duties of the role. These knowledge, skills, and abilities/competencies are normally attained through the equivalent of one year of specialized experience equivalent to the next lower grade level of the position being filled. To qualify at the GS-13 level, you must have specialized experience at the GS-12 level, or equivalent. This experience must demonstrate proficiency in the following: 1. Installing, configuring, troubleshooting and monitoring z/OS, Tibco Managed File Transfer (MFT) software and sFTP software in Open Systems environments (e.g. Windows, LINUX). 2. Monitoring data exchange processes in a Mainframe environment. 3. Troubleshooting technical issues using log files. 4. Identifying and assisting with various data exchange software used by external partners that are experiencing connectivity and transfer issues. 5. Knowledge and/or understanding of scripting (e.g. Windows .bat files, LINUX Shell Scripting). The specialized experience is REQUIRED and must be explicitly documented/described in your resume, or you will be disqualified from further consideration. Qualification standards and additional information for this position can be found here: Competency-Based Qualification Standard for the Information Technology Management Series, 2210 Qualification requirements must be met by the closing date of this announcement. Applicants for promotion must have 52 weeks at GS-12 Time in grade requirement must be met by the closing date of this announcement.

How You Will Be Evaluated

Applicants will be rated based on the following knowledge, skills, and abilities: Knowledge of computer hardware and software technology. Ability to set up, configure and troubleshoot data exchange software. Ability to investigate and troubleshoot complex computer software and hardware issues. Ability to communicate both orally and in writing. Applicants will be assessed using the rating criteria listed in the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13039463 Other Information

NONCOMPETITIVE CONSIDERATION DUE TO SPECIAL HIRING AUTHORITY: Applications for noncompetitive consideration will be accepted from SSA employees in the area of consideration who are currently serving under the following types of appointments: Schedule A, Reg. 213.3102 (U) appointments for individuals with disabilities; and time limited appointments for veterans with a compensable service-connected disability of 30% or more. Applicants serving under these provisions do not need to submit copies of your disability or Veteran's documentation. However, you must submit a current SF-50 that provides information on the appointment authority under which you were hired. Otherwise, you will not receive non-competitive consideration. NOTE: Excepted service employees serving under Schedule A appointments for Attorney positions or Pathways Programs appointments (Presidential Management Fellows, Recent Graduates, and Interns) are not eligible for consideration. This is a non-bargaining unit position to be filled under the provisions of the Management Officials Promotion Plan. The best-qualified list for this vacancy may be used to fill the same or similar positions in a component(s) under the same Deputy Commissioner. Additional selections may be made within 6 months of the date the best qualified list is issued. LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Candidates currently receiving a higher locality pay than the office applied for are advised that should they be selected, they will lose entitlement to the higher locality pay. OTHER NOTES: Relocation expenses will not be paid. Employee will be required to work occasional irregular hours and carry a SSA laptop and phone. Interviews may be conducted.