Patient Services Representative

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Patient Services Representative

UPMC's Home Visit Program is seeking a Patient Services Representative to support its mobile primary care services. This in-office position plays an important role in supporting creative healthcare delivery by answering telephone calls, coordinating schedules, and assisting a high-acuity patient population. The ideal candidate will provide compassionate, efficient service while helping patients and team members navigate daily scheduling and administrative needs.

Location:

• This is an in-office position.

• On-site parking is available.

• 2501 North 3rd Street, Harrisburg, PA

Schedule:

• Monday through Friday

• 8:00 a.m. to 4:30 p.m.

Responsibilities:

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• Provide a warm greeting for all patients.

• Guide patients through the use of self-arrival technology or check in patients at the front desk based on patient preference.

• Collect copayments and any other applicable patient payments at the point of service.

• Confirm and/or update patient registration information at checkout.

• Schedule follow-up appointments within the practice at checkout.

• Schedule or connect patients to resources for ancillary service scheduling at checkout.

• Help patients navigate the healthcare system by providing clear and understandable instructions.

• Follow up on unresolved patient questions or needs to ensure appropriate continuity of care.

• Understand the principles of service recovery and take appropriate action when service does not meet the expectations of the UPMC Experience.

• Register patients in the Biometrics (fingerprint recognition) program and explain the benefits of participation.

• Promote the MyUPMC patient portal and assist patients with registration when applicable.

• Assist patients with understanding their financial responsibility and connect them with advocacy resources as needed.

• Confirm and verify insurance benefits with the appropriate carrier through online verification systems or telephone inquiries.

• Obtain signatures from patients or family members for consent to treatment and financial responsibility in accordance with HIPAA rules and regulations.

• Appropriately distribute and triage phone calls to other departments and/or clinical providers.

• Assist with administrative duties, including but not limited to scanning medical records and faxing.

• Stay informed on the navigation and usability of the UPMC Patient Portal and confidently communicate what patients need to know to navigate the portal, ensuring a smooth experience and continued access to health information and care services.

• Completion of high school graduate or equivalent is required.

• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.

• Two years of experience in a medical / billing / fiscal or customer service function is preferred.

• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran