Enterprise Knowledge Management Consultant - Hybrid

Interview Type: ***Webcam Interview Only *** Very long term project; initial PO for 1 year, expect to go for 4+ years Hybrid

Job Description:

Responsibilities

Strategy & Planning

• Develop a long-term knowledge management roadmap aligned with client's strategic goals, service-delivery objectives, and statewide technology mandates.

• Build and maintain partnerships with state agencies, research organizations, vendors, and internal SME groups to source and validate authoritative information.

• Monitor IT industry trends, public-sector best practices, and benchmarking data to advise leadership on emerging knowledge needs.

• Establish strategy for implementing collaborative platforms (SharePoint, Teams communities, digital forums) to support knowledge sharing across the enterprise.

• Design and execute plans to capture, preserve, and transition legacy knowledge as staff, contractors, or platforms change.

• Create and enforce policies for appropriate use, retention, and access of knowledge assets following state standards and security requirements.

Acquisition & Deployment

• Participate in the evaluation and implementation of KM technologies and tools that support enterprise content, collaboration, and knowledge access.

Operational Management

• Identify, gather, and synthesize knowledge assets from distributed systems, SMEs, documentation repositories, and agency partners.

• Integrate knowledge resources with client intranets, portals, statewide platforms, document repositories, and enterprise content management solutions.

• Identify opportunities where structured knowledge improves service management, onboarding, incident resolution, and program outcomes.

• Leverage knowledge assets for staff education, end-user training, and agency communications.

• Work collaboratively with content managers, process owners, and SMEs to maintain accurate, well-structured content.

• Partner with IT teams to define architectures and standards for knowledge storage, retrieval, and continual improvement.

• Coordinate with infrastructure and application teams on system issues affecting knowledge availability or accessibility.

• Research and recommend knowledge management tools; evaluate emerging KM standards and technologies relevant to government IT.

• Promote a culture of collaboration, transparency, and shared learning across client and supported agencies.

• Support the governance and maintenance of enterprise documents, guides, SOPs, handbooks, knowledge articles, and other digital assets.

Knowledge & Experience

• Advanced skills in research, information analysis, and validation using digital, print, and traditional methods.

• Experience developing taxonomies, metadata schemas, and content classification strategies.

• Hands-on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms.

• Strong customer-service orientation and familiarity with public-sector service delivery best practices.

• Experience with enterprise content-database integration and multiple database or content management technologies.

• Knowledge of archiving, cataloging, and retention methodologies.

• Strong analytical and problem-solving capabilities.

• Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language.

• Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs.

• Understanding of project management fundamentals.

• Knowledge of applicable state and federal data, privacy, and copyright regulations.

• Awareness of client's mission, statewide IT priorities, and enterprise service goals (or ability to quickly learn).

• Experience with a variety of storage media and digital content formats.

Personal Attributes

• Ability to present ideas clearly to both technical and non-technical audiences.

• Self-motivated, organized, and detail-oriented.

• Able to prioritize and manage multiple tasks in a fast-paced environment.

• Collaborative team member with strong relationship-building skills.

Skills/Requirements

Skill Required Years

Advanced skills in research, information analysis, and validation using digital, print, and traditional methods. Required 5 Years

Experience developing taxonomies, metadata schemas, and content classification strategies. Required 5 Years

Hands on experience integrating knowledge frameworks with intranets, portals, databases, or ITSM platforms Required 5 Years

Strong customer service orientation and familiarity with public-sector service delivery best practices Required 5 Years

Experience with enterprise content database integration and multiple database or content management technologies Required 5 Years

Knowledge of archiving, cataloging, and retention methodologies. Strong analytical and problem solving capabilities. Required 5 Years

Excellent written and verbal communication skills, with the ability to translate technical concepts into clear business language Required 5 Years

Demonstrated ability to gather requirements, engage stakeholders, and deliver solutions aligned with organizational needs Required 5 Years

Understanding of project management fundamentals Required 5 Years

Knowledge of applicable state and federal data, privacy, and copyright regulations Required 5 Years