Admissions Specialist - Student Support

Requisition: 202600265S

Occupational Category (Staff Positions Only): Technical/Para-Professional

Hiring Salary: Monthly-Staff

Department: Admissions Recruitment

General Requirements:

Associate degree in related field. Three years related experience or experience in a related field. Certifications may be required. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

Nature & Purpose of Position/Usual Duties:

Performs advanced specialist duties for the office of Admissions Recruitment. Delivers a student-centered experience by supporting key office functions and leading our student worker team. A vital connection between students, families, and the university, while guiding them through the admissions process with clarity and care. This role blends leadership, communication, and operations to ensure student workers are empowered and prospective students feel supported from first contact through enrollment.

Primary Responsibilities (Staff Positions Only):

Sam Houston State University Admissions is on a mission to start students on their path to success. We don’t just fill roles; we hire people who lead with purpose. If you’re passionate about student engagement, driven by service, and motivated to make an impact from day one, we want to hear from you.

Assists in leading and supporting the SHSU Admissions student worker team by recruiting, training, supervising, and coaching student workers with consistency and care. Collaborates with departments across campus to execute events supported by student workers like Saturday@SAM, training weeks, huddles, and other student recruitment programming and trainings. Oversees business functions tied to admissions operations and ensure the right technology tools are in place and working efficiently. Serves as a backup for depositing application fees with the cashier’s office, maintaining accurate records of transactions. Communicates the admissions process and provides exceptional customer service to prospective and incoming students and families, offering timely and helpful communication through email, phone, text, and in-person interactions. Oversees the front desk operations including greeting visitors, providing information, and addressing questions. Maintains a high standard of quality control and service excellence throughout the student experience. Provides support to the admissions team, including data entry, and file maintenance. Supports ongoing initiatives that enhance the admissions experience, both internally with staff and externally with students. Performs other duties that contribute to the success of the recruitment and admissions process.