Target logo

Marketplace Operations Analyst

Target

Bangalore, Karnataka, IndiaFull-timePosted 1 day agoStill listed today

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this.

Don't just apply. Show up ready.

Olive works from this exact posting.

At a glance

Compensation
No compensation found
Location
Bangalore, Karnataka, India
Schedule
Full-time
Work Authorization
Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

Join Target’s Digital team as a Marketplace Operations Analyst, leading timely, accurate and professional operational support to internal and external partners while providing day-to-day support capabilities for B2B partners to elevate Target’s digital business.

Skills & qualifications

RequiredNice to have

Skills

MS ExcelMS PowerPointDomoCollaborationAttention to DetailProblem SolvingLogical ReasoningInterpersonal CommunicationVerbal PresentationWritten CommunicationData Analysis

Qualifications

Graduate Within Business Studies4 Years Experience in Onboarding Service or Support Roles

Full job description

Job Posting Title Marketplace Operations Analyst

Job Description Summary Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

Hiring Requirements

  • Marketplace Operations Analyst

  • Business Process & Operations

Additional Information

ABOUT THIS OPPORTUNITY Join Target’s Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target’s digital business.

PRIMARY RESPONSIBILITIES

Partner service and support

  • Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat

  • Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.

  • Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders

  • Manage and process returns and payment disputes from external partners

  • Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance

  • Drive small to medium partner experience enhancement projects

  • Provide periodic reports of partner performance and returns dispute analysis and insights

REQUIREMENTS

  • Graduate within a field of Business Studies

  • At least 4 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry

  • Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization

  • Keen attention to detail

  • Strong problem solving and logical reasoning abilities

  • Proficient in MS Excel and MS PowerPoint

  • Ability to analyze data using MS Excel and Domo

  • Strong interpersonal, verbal, presentation and written communication skills

  • Able to manage multiple priorities, and work with speed and accuracy

Similar jobs, posted recently

Open roles like this one, listed in the last 30 days.

You've read the whole posting — now see how you match it.

Evaluate my fit