Policyholder Support Representative

Policyholder Support RepresentativeGreat service should do more than help customers. It should increase your earning potential.

Were hiring a Policyholder Support Representative to join a growing team in Pittston, PA. This is a customer-focused service role where you can earn performance-based bonuses by providing accurate, efficient support, not by making sales.

Youll assist small-business policyholders with account questions, billing, policy updates, autopay, and other service needs while working toward a positive, one-call resolution.

Why This Opportunity Stands Out

• Hourly pay plus performance-based bonus potential

• Bonuses tied to service quality and performance, not sales

• Consistent Monday-Friday schedule

• Multiple daytime start times available

• Comprehensive training and ongoing support

• Pathway toward professional insurance licensing

• Opportunities to advance into leadership and other areas of the business

What Youll Do

• Assist policyholders with account and coverage-related questions

• Process policy updates, billing requests, and autopay changes

• Resolve concerns with professionalism, patience, and empathy

• Navigate multiple systems while accurately documenting each interaction

• Follow up on outstanding requests to ensure complete resolution

• Build trust by providing reliable, solution-focused support

What Were Looking For

• Customer service, call center, retail, hospitality, or related experience

• Strong communication and problem-solving skills

• Comfort using dual monitors and multiple computer applications

• Dependable attendance and punctuality

• Motivation to provide excellent service and earn performance bonuses

Location: Pittston, PA

Worksite: On-site

Schedule: Monday-Friday with multiple daytime start times available

If youre ready to support small-business owners, earn more for high-quality service, and build a career with long-term advancement potential, apply today.

#eastpriority26

Job Type & Location

This is a Contract to Hire position based out of Pittston, PA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Pittston,PA.

Application Deadline

This position is anticipated to close on Oct 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.