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Virtual Health Support Tech

Piedmont Healthcare

Atlanta, GAFull-timePosted 2 days agoStill listed today

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At a glance

Compensation
No compensation found
Location
Atlanta, GA
Schedule
Full-time
Work Authorization
Not specified

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Job overview

At Piedmont Healthcare, the Virtual Health Support Tech will help expand telehealth services, assist end‑users with hardware and software, and ensure reliable virtual health application performance while contributing to patient safety and staff satisfaction.

Skills & qualifications

RequiredNice to have

Skills

TelehealthVirtual Health ApplicationsHardware SupportSoftware SupportRemote SupportOn‑Call Support

Qualifications

H.S. Diploma or General Education Degree (GED)Associate’s Degree in an IT Related Field1 Year of Work Experience in IS Field Services

Full job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for Piedmont Healthcare. Qualifications

Education

  • H.S. Diploma or General Education Degree (GED) Required

  • Associate’s Degree from a recognized college or university in an IT related field Preferred

Work Experience

  • 1 year of work experience in IS Field Services Required

Licenses and Certifications

  • None Required

Business Unit : Company Name Piedmont Healthcare Corporate

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