Manager - Hotel Operations

Responsibilities:

• Assists Director of Hotel Operations in the establishment of standards for personnel administration and performance, service to patrons, room rates, casino support, credit and type of patronage to be solicited.

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.

• Performs all assigned tasks with enthusiasm, professionalism and exceeds out customer’s expectations.

• Allocates funds, authorizes expenditures and assists in planning budgets for departments.

• Requisitions supplies and equipment.

• Processes reservations and advance registration payments.

• Inspects guests’ rooms, public access areas and outside grounds for cleanliness and appearance.

• Accurately uses proper telephone techniques and etiquette.

• Answers patrons’ complaints and resolves problems.

• Provides guest with information including hotel, casino and restaurants; including hours of operations, special events and promotions.

• Ability to relate effectively in one-on-one situations with guests and other members of the company.

Competencies:

• Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.

• Perform tasks outlined on daily checklist.

• Must carry out safety and emergency procedures including, but not limited to fire, crowd control, inclement weather and Homeland Security threats.

• Must operate and control computer terminal.

• Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.

• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.

• Assist in training in all Hotel Departments.

• Must interact with guests and other employees in a courteous, empathetic and discreet manner.

• Supports and maintain Bally’s courtesy guidelines for guests and employees.

• Promotes outstanding guest relations.

• Supervises the storage, inventory and distribution of uniforms for the Desk Clerks, Bellmen and Valet.

• Reviews daily cash, credit and comp transactions of Desk Clerks.

• Support daily cash, credit and comp transactions of Desk Clerks.

• Performs other duties as assigned.

• Ability to obtain the appropriate work authorization per gaming regulations required.

• Ability to work in a drug free environment and pass a chemical dependency test as required.

• Ability to type 25 words per minute.

• Ability to perform basic arithmetic including use of percentage.

• Ability to inspect areas of responsibility.

• Ability to stand and sit for undefined periods of time.

• Ability to read and write effectively including maintaining filing system.

• Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually moderate.

• Must be able to work in a smoking environment

Target Salary Range:

• $45,675.00/ Annually

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.