ITSM Help Desk Software Installation And Implementation Consultant
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At a glance
Job overview
The consultant will provide field IT support for the Arkansas Game and Fish Commission, handling IT asset management, help desk services, and software installation across statewide offices. Responsibilities include lifecycle management, software licensing, inventory control, procurement, compliance, ticketing, reporting, and on‑site technical assistance while traveling regularly.
Skills & qualifications
Skills
Qualifications
Full job description
ITSM Help Desk Software Installation And Implementation Consultant
(Jobs in Littl
Requirement id 158944
Job title Consultant
Job location in Little Rock, AR
Skills required IT Asset Management, ITSM, Help Desk, Software Installation And Implementation
Open Date 21-Aug-2026
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: IT Asset Management, ITSM, Help Desk, Software Installation And Implementation
Start date :9/7/2026
End Date :06/30/202
Submission deadline : 5/17/2026
Client Info :0808
Note:
- Work Arrangement: Onsite
Description:
- Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. Youll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.
What Youll Do
? Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
? Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
? Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
? Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
? Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
? Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
? Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
? End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
? Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues
- Travel Requirements
? This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!
- Required Qualifications
? 3+ years of experience in each of the following:
? Helpdesk or Field technician support
? End User Hardware Support (laptops, desktops, mobile devices)
? IT Asset Management
? ITSM/ITAM Tools
? Software installation and maintenance
? Exceptional customer service skills with a commitment to user satisfaction
? Strong communication abilities for technical and non-technical audiences
- Preferred Qualifications
? CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
? Experience with Freshservice ITSM/ITAM
? NinjaOne RMM
? Google Workspace administration experience
? Experience in government or conservation organizations
? Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
- Technical Skills
? Windows 11 operating systems
? Active Directory administration
? iOS and Android mobile device management tools
? Network monitoring and discovery tools
? Antivirus and security software and tools
? Remote monitoring and management support tools
Call502-379-4456 Ext 100for more details. Please provide Requirement id: 158944 while calling.
EOE Protected Veterans/Disability
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