Administrative Specialist II / Titles & Registration Specialist II - 192713

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Vehicle Services/Titles & Registration - Compliance & Oversight Unit, SCDMV Headquarters, Blythewood, S.C.

Responsibilities of a Titles & Registration Specialist II

• Process and review transactions using the Phoenix system to include, but not limited to, EVR, Electronic Lien Transmittals (ELT), Biennial registrations, clearing NMVTIS suspense codes. Use the DMV Phoenix system to enter, retrieve, update and provide data for internal and external customers.

• Responds daily to routine inquiries from customers through various methods of communications to include telephone, email, or mail.

• Advise customers on appropriate actions for payment, services and required documentation for transaction processing. Resolves customer problems and inquiries through record research.

• Maintain appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.

• Review documents for accuracy and compliance and prepare for scanning.

• Performs other related duties as required.

Agency Requirements

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training. Must display professional proficiency in all areas of the job.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

Agency Preferred

• A high school diploma and two (2) years related job experience.

What’s in it for you? At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for? Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.