Loss Mitigation Specialist

Description We are looking for a Loss Mitigation Specialist to support mortgage servicing activities for a Contract position based in Coppell, Texas. This role focuses on reviewing delinquent loan situations, assessing workout options, and helping ensure borrowers receive timely and accurate assistance. The ideal candidate brings strong knowledge of loss mitigation practices, careful attention to detail, and the ability to manage sensitive financial information in a fast-paced environment.

Responsibilities:

• Review borrower accounts to evaluate hardship circumstances and determine appropriate loss mitigation solutions within established guidelines.

• Communicate with customers to gather required documentation, explain available assistance programs, and provide clear updates on application status.

• Analyze financial information, payment history, and supporting records to support recommendation and decision-making on workout options.

• Maintain accurate case notes and ensure all files are documented thoroughly to support compliance and audit readiness.

• Coordinate with internal teams to move files through the review process efficiently and resolve outstanding items that may delay decisions.

• Monitor assigned pipelines to keep applications progressing within service standards and follow up on missing or incomplete information.

• Apply investor, insurer, and company requirements consistently when reviewing requests for payment relief or alternative repayment arrangements. Requirements • Experience working in loss mitigation, mortgage servicing, or a closely related financial services function.

• Working knowledge of borrower assistance programs, delinquency management, and loan resolution processes.

• Ability to review financial documents carefully and make sound decisions based on policy and supporting information.

• Strong written and verbal communication skills with the ability to explain complex information clearly and professionally.

• Proficiency with computer systems and the ability to manage multiple files in a structured, deadline-driven environment.

• High level of accuracy, organization, and discretion when handling confidential customer and loan information. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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