Pharmacy Technician

Actalent is Hiring a Registered Pharmacy Technician!!

Job Description

The Registered Pharmacy Technician provides high-quality customer service and technical support within a fast-paced clinic pharmacy. This role focuses on responding to inbound and outbound patient calls, processing prescriptions and referrals, coordinating deliveries, and ensuring accurate patient records and insurance verification. The technician supports pharmacological services, assists with prior authorizations and billing, and serves as a key point of contact for patients, caregivers, referral sources, and other healthcare providers.

Responsibilities

• Respond to inbound and outbound calls from patients, caregivers, and referral sources, delivering a high level of customer service while maximizing productivity.

• Answer questions related to pharmacy services, medication delivery, refill procedures, and general pharmacy assistance.

• Handle a wide variety of customer inquiries regarding products, services, and timeliness of receipt of medications, and help resolve customer complaints in a professional manner.

• Receive and process new pharmacy referrals, verify insurance coverage, and facilitate prior authorization requests as needed.

• Accurately transcribe prescriptions and perform order entry to ensure correct medication, dosage, and day supply.

• Generate and manage reports that follow the cycle fill calendar to send and follow up on refill requests via e-prescribe, facsimile, or phone.

• Coordinate medication delivery logistics and serve as the first point of contact for service-related inquiries and associated needs.

• Support pharmacological services by editing and verifying fill lists, including insurance information, last fill date, billing, and toting.

• Align (short fill) patient medications according to the cycle fill calendar to maintain synchronization of therapy.

• Update patient information in the pharmacy system as necessary to ensure accurate and complete records.

• Coordinate the initiation of care with patients or caregivers, referral sources, and other providers involved in patient care.

• Enter patient information into the patient record accurately and completely, maintaining all records in compliance with HIPAA privacy and security regulations.

• Assist with labeling, inventory-related tasks, and fulfillment processes to support overall pharmacy operations.

• Utilize Microsoft Office applications, particularly Excel and Access, to manage data, reports, and documentation.

• Collaborate with pharmacists and other technicians as part of a cohesive team to meet weekly prescription volume and service goals.

• Demonstrate punctuality, organization, and effective time management to handle a high volume of prescriptions and calls.

• Apply problem-solving skills to address insurance, billing, prior authorization, and prescription-related issues efficiently.

Essential Skills

• High School Diploma or GED.

• Certified Pharmacy Technician (CPhT) credential.

• Valid Florida Pharmacy Technician License.

• Completion of a board-approved pharmacy technician training program.

• 1+ years of experience in a medical insurance, billing, or customer service environment.

• Strong knowledge of medication brands, generics, and dosing, including day supply calculations.

• Proficiency in pharmacy data entry, order entry, labeling, and fulfillment processes.

• Experience with insurance verification and prior authorization workflows.

• Advanced skill in Microsoft Office Suite, with emphasis on Excel and Access.

• Strong customer service orientation with the ability to manage inbound and outbound calls professionally.

• Excellent verbal and written communication skills for interacting with patients, caregivers, and healthcare professionals.

• Ability to maintain accurate, complete patient records in compliance with HIPAA privacy and security regulations.

• Effective teamwork skills to collaborate with pharmacists and other pharmacy technicians.

• Demonstrated punctuality, organization, and time management in a high-volume environment.

• Solid problem-solving abilities to resolve issues related to prescriptions, billing, and customer concerns.

Work Environment

This role is 100% onsite in a clinic pharmacy environment that is fast-paced and high volume, processing approximately 1,500 prescriptions per week as a team. You will work alongside a close-knit staff of pharmacy technicians and pharmacists, with coverage including technicians and a PharmD on Saturdays. The typical schedule is Monday through Thursday from 8:00 a.m. to 5:30 p.m., Friday from 8:00 a.m. to 12:00 p.m., plus rotating Saturdays as part of the team’s coverage. The culture emphasizes professionalism, collaboration, and strong customer service, with a fun, supportive atmosphere. Lunch is often catered by representatives and vendors, providing frequent free meals for the team. You will use pharmacy systems, e-prescribing tools, facsimile, phone communication, and Microsoft Office (especially Excel and Access) in your daily work, and you will be expected to adhere to clinic-appropriate attire suitable for a professional pharmacy setting.

Job Type & Location

This is a Contract to Hire position based out of Oakland Park, FL.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oakland Park,FL.

Application Deadline

This position is anticipated to close on Sep 1, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.