Client Advisor - New York City

Job Description

Insight Global is partnering with a luxury Italian fashion brand specializing in high‑quality cashmere knitwear, to hire a Client Advisor to support its U.S. boutique location in New York City. This role offers the opportunity to join a globally recognized luxury brand known for craftsmanship, minimalist design, and an elevated client experience. The Client Advisor will play a key role in cultivating long‑term client relationships and delivering a personalized, high‑touch in‑store experience.

As a Client Advisor, you will serve as a brand ambassador, focusing on relationship‑driven sales and clienteling rather than foot‑traffic volume. This individual will build and maintain a loyal client base, follow up with customers post‑purchase, host private appointments, and provide thoughtful styling and product guidance to both women and men in a refined retail environment. The ideal candidate is passionate about luxury fashion, detail‑oriented, and thrives in a client‑first, service‑driven setting.

This role requires full availability, including weekends and holidays, and the ability to commute easily to the assigned store location.

Responsibilities:

• Deliver a highly personalized, luxury‑level client experience through one‑on‑one selling and relationship building
• Actively grow, manage, and maintain a personal client book, driving repeat business and ongoing client engagement
• Capture customer information and conduct thoughtful follow‑ups via phone and written communication
• Confidently style and advise clientele, demonstrating deep product knowledge and brand awareness
• Meet or exceed individual sales and productivity goals through consultative selling
• Support private shopping appointments and elevated client interactions
• Communicate the brand’s craftsmanship, materials, and values in an authentic and engaging way
• Partner closely with store leadership to support daily operations, KPIs, and store initiatives
• Assist with visual standards, opening/closing procedures, POS usage, and end‑of‑day communications
• Maintain a clean, organized, and polished boutique environment that reflects luxury standards

Compensation: $21 to $29 per hour plus an additional commission structure. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

Skills and Requirements

• 3+ years of experience in customer service, preferably within contemporary or luxury retail
• Proven ability to build and maintain client relationships and drive repeat business
• Experience working in luxury or freestanding boutique environments
• Strong communication skills with a customer‑first mindset
• Comfort working in a relationship‑driven, service‑focused retail environment
• Professional, polished presentation and strong attention to detail
• Self‑motivated, goal‑oriented, and comfortable working toward sales targets
• Ability to work a flexible schedule, including weekends and holidays
• Ability to stand for extended periods and lift 20+ pounds as needed
• Multilingual abilities (Mandarin/Chinese highly preferred, depending on location)
• Background in appointment‑based or clienteling‑focused sales
• Experience supporting private shopping appointments or VIP clients
• Familiarity with POS systems, CRM tools, or luxury retail operations

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].