Customer Relations Manager

Role type: Individual Contributor Seniority: Associate (mid-level specialist) Location: Dublin, Ireland (core, hybrid work attendance, team presence); Kraków, Poland (alternative, hybrid work attendance)

The Business Entity

As Cisco establishes itself as the #1 IT company in the world, Cisco Capital continues to create a unique competitive advantage in the marketplace to make that goal a reality. With competencies and worldwide capabilities, we enable more customers to acquire Cisco solutions to help solve their most important business challenges through innovative, flexible financing programs.

The Team

The EMEA Operations CRM team consist of 1 Team Lead and 5 Customer Relation Managers covering all the EMEA portfolios between them. This position involves an emphasis on customer interaction and collections in a fast-paced environment of continuous change. The ideal candidate is highly flexible, comfortable with large amounts of information, adept at managing expectations, and able to set and adjust priorities as needed while working with sales and other internal organizations as well as customers.

Role & Responsibilities

• Understand lease documents and lease life-cycle issues that may impact receivables

• Initiate collection calls, research and resolved past due issues

• Perform account reconciliations, including suspense cash

• Manage account delinquency

• Evaluate if credit or debits need to be issued

• Drive specific account collections goals

• Reduce account aging

• Evaluate and escalate collection issues

• Forecast cash collection

• Coordinate with cross-functional teams to facilitate customer requests

• Create Excel Aging reports

• Prepare monthly report, highlighting financial impact of collection activity

• Maintain a positive customer experience by communicating with customer to ensure process improvements occur

• Provide clear and concise communication across multiple teams across Cisco Systems Capital organization to resolve billing disputes

Minimum Qualifications:

• Fluency in German and English, written and spoken, is essential

• Minimum 3 years experience in Collections of Lease Receivables

• Thorough knowledge of leasing, combined with strong Collection and Reconciliation skills

• Ability to handle multiple tasks in a high volume environment

• Bachelor degree in Accounting, Finance, Economics or related fields

• Excel, Word, PowerPoint skills

#LI-TK1

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.