MyChart Help Desk Analyst - Associate

Baptist Health

Louisville, KYFull-time$7.25/hrSeen 1w agoSeen in employer's feed 1w ago

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At a glance

Compensation

$7.25/hr

Location

Louisville, KY

Schedule

Full-time

Work Authorization

Not specified

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Requirements

Credentials this posting asks for.

Associate's degree

Job overview

Baptist Health seeks a MyChart Help Desk Analyst - Associate in Louisville, KY to provide patient and customer support for the MyChart application. Under the IT Help Desk Manager, the analyst will diagnose issues, guide users through solutions, communicate professionally, and escalate complex problems while ensuring privacy and security in a call center environment.

Skills & qualifications

RequiredNice to have

Skills

MyChartService Desk SoftwareCustomer ServiceCommunicationPrivacy and Security

Qualifications

Associate Degree1+ Years Experience in Technology or Customer Service Support

Full job description

Experience Required

1 - 20 years

Minimum Education Required

Associates Degree

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Summary

Job Description:

Baptist Health is looking for a MyChart Help Desk Analyst - Associate to join our team in Louisville, KY!

Under general supervision of the IT Help Desk Manager, provide MyChart application support for our patients and customers by performing question/problem diagnosis and guiding users through template driven solutions in a customer focused call center environment. Clearly communicate solutions in a user-friendly, professional manner. Escalates issues to proper second level support teams based on established guidelines and procedures using current service desk software and tools. Functions in a technical role by always ensuring and protecting customer privacy and security. Promotes Corporate Integrity through Compliance with the BHS Corporate Responsibilities

Qualifications:

Minimum of an associate degree, or one year of direct experience in a technology or customer service support role in lieu of a degree.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

"EEO Statement: Baptist Health is an Equal Employment Opportunity employer, and seeks to employ individuals without regard to r ace, color, national origin, gender, s exual orientation, gender identity, age, disability, marital status, citizenship status, military status, religious or political beliefs, protected veteran status, employment status or any other protected class identified in any federal, state, or local law. Baptist Health specifically encourages minority, female, disabled, veteran and other candidates from diverse backgrounds to apply and strengthen our team. Please note that Baptist Health is a drug-free workplace and employment with Baptist Health is subject to post offer, pre-employment drug testing.

NOTICE OF NONDISCRIMATION AND ACCESSIBILITY TO SERVICES

Persons with hearing and speech impairments can contact Baptist Health facilities by using the Kentucky Relay Service, a toll-free telecommunication device for the deaf (TDD). For voice to TDD, call 800.648.6057. For TDD to voice, call 800.648.6056."