Customs Brokerage Hub Manager

It's more than a job

As a Customs Brokerage HUB Manager at Kuehne+Nagel, your job is to optimise logistics to keep our global supply chains running smoothly. But the impact of your work goes beyond that. In fact, your expertise makes both special and ordinary moments possible for people around the world. For example, your work could ensure that a global product launch happens on time—such as ethically sourced beauty and bath products stocked at local stores for your loved one's valued self-care routine. It's import and export work, but it's also so much more than we imagine.

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As the Customs Brokerage HUB Manager, you will be responsible for overseeing import and export compliance, managing all required documentation (including ACE and CARM), and ensuring the timely clearance of cargo in full adherence to regulatory standards. Additionally, you will lead brokerage teams, provide guidance to clients on tariff classifications and related requirements, and manage relationships with customs authorities to support efficient and compliant operations

How you create impact

• Ensure 100% adherence to all local/international trade regulations, including PGA (Partner Government Agency) requirements, HTS classification, valuation, and Free Trade Agreements.

• Oversee daily brokerage operations, including entry processing, audit activities, and proactive client communication

• Implement process improvements to enhance efficiency and accuracy

• Train, mentor, and coach staff, ensuring adequate capacity to handle increased volume and managing performance metrics across Charlotte and Raleigh Hubs

• Act as a technical advisor to clients on customs procedures, resolving delays, and participating in customer business reviews

• Monitor Importer Security Filings (ISF), duty payments (ACH/PMS), and maintain accurate, compliant documentation.

• Maintain current and comprehensive knowledge of trade compliance requirements, tariff classifications, and all relevant regulatory updates

• Monitor KPIs, productivity, and cost control measures for both hubs and present operational reports to senior leadership

What we would like you to bring

• A Bachelor’s degree in International Trade, Business Administration, or a related logistics field

• 5+ years of experience in customs brokerage in freight forwarding industry, with at least 2–3 years in a management or supervisory capacity

• Licensed Customs Broker (LCB) designation is strongly preferred

• Proven experience in managing a regional or centralized customs brokerage hub.

• Expertise in HTS classification, U.S. Customs regulations, and trade compliance

• Strong analytical thinking, leadership ability, and proficiency in ERP systems (e.g., SAP/Oracle/CargoWise)

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

“Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.”

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.