IT Manager/Director

Description We are looking for an experienced IT Manager/Director to oversee technology operations and guide technical strategy in Opa Locka, Florida. This role leads infrastructure, end-user support, systems administration, and security efforts while ensuring reliable service across the organization. The ideal candidate brings strong leadership, sound technical judgment, and the ability to align IT priorities with broader business goals.

Responsibilities:

• Direct daily IT operations across infrastructure, support services, and core business systems to maintain dependable performance.

• Act as the highest point of escalation for advanced technical issues and drive timely resolution of complex incidents.

• Lead the administration and improvement of Microsoft environments, including Windows workstations, Windows Server, Microsoft 365, Azure AD, and Intune.

• Oversee helpdesk functions, establish service expectations, and coach technical staff to deliver responsive user support.

• Strengthen cybersecurity practices by managing access controls, backup processes, and adherence to network security standards.

• Coordinate technology projects, system upgrades, and infrastructure enhancements that support operational needs and long-term planning.

• Manage vendor relationships, evaluate service agreements, and support budgeting decisions for IT tools, services, and equipment.

• Maintain and optimize multi-site or enterprise IT environments, including hardware configuration, connectivity, and system availability. Requirements • Bachelor’s degree in Information Systems, Networking, or a related discipline is preferred.

• At least 5 years of progressive experience in technical support, systems administration, or infrastructure management.

• 2 or more years of experience in a senior, lead, or management-level IT position is preferred.

• Strong hands-on expertise with Windows 10, Windows 11, and Windows Server platforms.

• Advanced knowledge of Microsoft 365, Azure Active Directory, Intune, and endpoint management practices.

• Working understanding of Cisco technologies, Active Directory, backup solutions, and computer hardware support.

• Familiarity with network security concepts, configuration management, and best practices for protecting business systems.

• Industry certifications such as CompTIA Network+, Security+, Microsoft, Cisco, or similar credentials are preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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