Voice Engineer - CNTA 2

Job Description

Applies professional telecommunications and network concepts, established procedures, and technical standards to support campus-wide voice transformation initiatives. Performs field-based site and line audits to identify, trace, document, and classify existing voice services and endpoints. Evaluates existing services to determine the appropriate migration disposition, including service disconnection, migration to Zoom Phone, deployment of physical SIP phones, or conversion of analog devices to AudioCodes Analog Telephone Adapters (ATAs).

Performs installation, configuration, testing, and troubleshooting of standard SIP phones, AudioCodes ATAs, and associated voice and network connectivity. Supports scheduled migration cutovers, validates service functionality following deployment, maintains accurate endpoint and inventory documentation, and coordinates with campus departments and technical teams to resolve routine migration issues. Works independently on assignments of moderate scope and complexity while escalating complex voice, network, life-safety, E911, carrier, or system-level issues to senior technical staff as appropriate

Skills and Requirements

• Analog & Legacy Voice Infrastructure: Hands-on knowledge and experience mapping, tracing, testing, and documenting legacy analog copper wiring, cross-connect blocks, station cabling, and voice endpoints, including analog telephones, fax machines, alarm-related devices, and basic emergency/life-safety endpoints.

• VoIP & SIP Fundamentals: Working knowledge of VoIP and SIP concepts and experience installing, configuring, testing, and troubleshooting SIP/VoIP phones and associated endpoint connectivity.

• AudioCodes ATA / Analog Gateway Experience: Experience configuring, deploying, testing, or supporting Analog Telephone Adapters (ATAs) or similar SIP analog gateways. Familiarity with AudioCodes devices is preferred.

• Network Fundamentals: Working knowledge of TCP/IP networking, Local Area Networks (LAN), Ethernet, DHCP, DNS, VLAN concepts, RJ-11/RJ-45 connectivity, and Power over Ethernet (PoE) as they relate to voice endpoint deployment and troubleshooting.

• Physical Cabling & Cross-Connects: Working knowledge of telecommunications cross-connects, patch panels, station cabling, analog copper infrastructure, and Ethernet cabling used to support analog and SIP-based voice services.

• Field Testing & Diagnostic Tools: Experience using telecommunications and network testing tools, including line butt sets, tone generators, wire tracers, cable continuity testers, and basic network diagnostic tools.

• Voice Migration & Site Auditing: Ability to conduct physical site audits, identify and document voice endpoints and connected devices, trace existing services, gather service requirements, and accurately record information used to determine migration disposition.

• Enterprise Voice Systems: Experience working with enterprise voice or PBX environments. Experience with Avaya Aura, Avaya Communication Manager, Avaya digital/SIP endpoints, or comparable enterprise telephony platforms is preferred.

• Zoom Phone: Familiarity with Zoom Phone or comparable cloud-based Unified Communications as a Service (UCaaS) platforms is preferred.

• Technical Troubleshooting: Ability to isolate and resolve routine voice endpoint, ATA, analog wiring, cabling, and network connectivity issues using established procedures and to recognize when issues require escalation to Sr. Voice Engineers or other technical teams.

• Documentation & Data Management: Ability to gather, organize, analyze, and accurately document site audit findings, telephone numbers, endpoint information, physical locations, device assignments, migration status, and other project-related technical data.

• Customer Service & Communication: Ability to communicate effectively, both verbally and in writing, with technical staff, campus departments, vendors, and end users and to explain migration and installation activities in clear, understandable terms.

• Independent & Team-Based Work: Ability to independently complete assigned field activities of moderate scope and complexity while working collaboratively with Voice Services, Network Engineering, project staff, campus departments, and other technical teams.

• Procedures & Escalation: Ability to follow established technical standards, installation procedures, change management requirements, and project processes while appropriately escalating complex network, SIP, Zoom Phone, Avaya platform, E911, carrier, or life-safety issues Avaya ACIS or ACSS preferred but not required

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].