Investigative Monitoring Administrator

This position is open to current Colorado residents only

Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details!

Division of Child Welfare: Provider Services Unit The position is located in the Office of Children, Aging and Community Services (OCACS), Division of Child Welfare (DCW), Provider Services Unit (PSU), and Provider Performance Unit. The Division of Child Welfare Services provides a range of leadership, management, and supervisory functions related to the delivery of public child welfare services to children, youth, and families. The Division is responsible for the ongoing implementation of child welfare services in Colorado and supervises county departments of human/social services in the administration of Child Welfare programs, and privately operated agencies and facilities licensed and monitored by the Division of Child Welfare.

The Provider Services Unit (PSU) exists to license, monitor, supervise, train, and provide statewide oversight for privately operated childcare facilities and agencies, including residential child care facilities (RCCF), qualified residential treatment programs (QRTP), secure residential treatment centers (SRTC), psychiatric residential treatment facilities (PRTF), homeless youth shelters (HYS), shelter care, specialized group facilities (group homes and group centers) (SGF), child placement agencies (CPA), foster homes (FH), therapeutic foster care (CPA-THRFC), treatment foster care (TX-FH), adoption agencies (CPAAD), respite child care centers (RCCC), day treatment facilities (DT), and Applied Behavior Analysis Clinics (ABA) across the State of Colorado. The goals of the unit are to ensure the health, safety, and well-being of the children and youth served in those facilities. The work unit is responsible for comprehensive integrated (interagency) licensing and monitoring of the 24-hour childcare facilities, auditing and investigating reports/allegations involving licensing violations, determining facility or agency culpability, evaluating the integration of trauma-informed principles and practices, monitoring the quality of care, providing support and education, and ensuring the safety of children placed or receiving services with providers.This position is 100% Remote Work. Please note: These working arrangements are subject to change.

About this position: This position serves as the second-level authority to manage the operations of the Mental Health Designation Specialist and two Investigative Monitoring Teams under the Provider Performance Unit: the Investigative Monitoring Team and the ABA Investigative Monitoring Team. This position oversees two teams of Monitoring Specialists tasked with monitoring, investigating, and overseeing the daily operations of all licensed child care facilities, agencies, Day Treatments, and ABA clinics/ facilities that exist within the State of Colorado. This position acts as the second-level authority over the regulatory monitoring processes and collaborates with providers, counties, other Divisions, State Government Agencies, stakeholders, and the public around regulations, policies, statutes, and practices. This position directly supervises the Mental Health Designation Specialist- SSV and two Social Services Vs with five Monitoring Specialists under each supervisor, with a total of ten Investigative Monitoring Specialists, which encompasses the ABA Investigative Monitoring Team and the Investigative Monitoring Team within the unit. This position will also be responsible for assisting the Provider Performance Manager with the adverse actions process when necessary and in accordance with related statutes.

Summary of Job Duties: Program Administration and Strategic Planning The Investigative Monitoring Administrator serves as the expert authority for Program Administration and Strategic Planning for the Investigative Monitoring Teams and the Mental Health Designation Specialist. This critical role is centered on implementing the regulatory scope mandated by rules, regulations, and related statutes. This position ensures all monitoring practices are aligned with regulations, as well as State and Federal laws, to enhance child safety. Key duties include program and policy management, as well as operational support. This includes workflow auditing by evaluating the efficiency of daily operations and recommending revisions to standards and workflows. This position will also provide strategic assistance by supporting management through auditing team performance and assisting with the execution of new directives and policies. This position will also conduct data analysis, evaluations, and compile research for specific projects or agency studies. This includes developing, testing, and refining review instruments for Specialists in order to ensure that child safety concerns are addressed consistently, effectively, and appropriately. Conducts fieldwork to determine how to best manage the assessment and evaluation process with providers. This position will also monitor adherence to regulations and resolve non-compliance through direct communication. Furthermore, the position provides technical assistance, consultation, and training to staff on legal requirements, Volume 7 rules, policies, and clinical standards. This Administrator is tasked with strategic planning and is the authority, in collaboration with the Provider Performance Manager, for data collection, goal-setting, and the strategic implementation of components related to the monitoring of all licensed providers. The role requires continuous engagement to influence policy changes and rules with internal and external stakeholders, including but not limited to, the Division of Child Welfare (DCW), Office of Children, Aging and Community Services (OCACS), Division of Youth Services (DYS), Administrative Review Division (ARD), Office of Appeals, Health Care Policy and Finance (HCPF), Behavioral Health Administration (BHA), the Colorado Department of Education (CDE), and the Department of Regulatory Affairs (DORA). Assists the Provider Performance Manager with the drafting and implementation of Standard Operating Procedures related to the monitoring of agencies and facilities.

Supervision The Administrator is responsible for managing and overseeing the overall operations of the Investigative Monitoring Team, directly supervising the Mental Health Designation Specialist- SSV and two Social Services Vs with five Monitoring Specialists under each supervisor, with a total of ten Investigative Monitoring Specialists - which encompasses the ABA Investigative Monitoring Team and the Investigative Monitoring Team. This position meets individually with supervisors and staff to problem-solve issues, discuss progress toward annual goals, and ensure unit processes and program policy development objectives are being met. This position is responsible for evaluating each direct report in accordance with the PMP processes established by the Department. This position ensures workplace equity and development for all staff. This position reports to PSU management when concerns on the unit arise, employees' performance issues are evident, and recommends solutions. This position assists with the creation of performance evaluations, when necessary, and ensures that all corrective actions are enforced and regularly reviewed for progress. Examines investigative monitoring processes and regularly meets with other unit administrators to ensure processes and practices of all specialists (licensing, monitoring, CPTA, and PMO) are consistent and efficient. Researches processes within the Department or within systems that overlap with the unit in function by collecting information, assessing the impact to the work of the unit, and reports possible solutions to management. This position is responsible for reviewing the quality of all Critical Incident Reports submitted to the Department and serves as the backup to the Monitoring Supervisors by ensuring quality assurance processes are followed and assigning them to the respective Monitoring Specialists. This position will immediately report all egregious incidents to the Provider Performance Manager. This position will require regular fieldwork, a minimum of two times per week, meeting with providers, assisting supervisors and specialists with their investigations, and meeting with other Departments and stakeholders.

Problem Solving This position is responsible for identifying and detecting systemic problems within the provider network and internally with the Provider Performance Monitoring teams, designing targeted solutions and training protocols to address them. This role involves implementing improvements through technical assistance and strategic coordination with both internal teams and external stakeholders. By leveraging statutes, research-based guidelines, and expert clinical knowledge, the Administrator overcomes barriers to compliance and negotiates with Division leadership to ensure professional service delivery and child safety across the state. This includes policy interpretation consisting of applying complex rules, laws, and organizational policies to non-routine and nuanced situations. This position will also troubleshoot and resolve escalated issues that exceed the scope of basic support, often utilizing deep system knowledge and experience.

Adverse Action The individual in this role supports the Provider Performance Manager by managing the adverse action lifecycle. Responsibilities involve directing and aiding in procedures related to fine imposition, summary suspensions, probation, licensure revocations, and appeal hearings from inception to conclusion. This position may act as an expert witness in court hearings where adverse action has been taken against providers. This position may also consult and partner with the Office of the Attorney General. This position provides technical assistance, consultation, and training to staff on legal requirements and adverse actions. This position will work with staff in drafting and finalizing the Data Views and Arguments Letter (DVA) prior to it being submitted to the Provider Performance for signature. This position provides expert recommendations to PSU management regarding necessary interventions to resolve persistent agency violations and concerns. When adverse action is warranted, the role is responsible for formulating a strategic plan to mitigate safety risks and address systemic non-compliance with providers. This position will be responsible for holding pre-action meetings with PSU Management on all “founded” findings of child abuse and neglect and recommendations for adverse action to determine next steps. This position will manage the documentation and processes for determining next steps in the process.

Other Duties as Assigned - All other duties as assigned by leadership within the Division of Child Welfare.Minimum Qualifications:

Experience Only:Nine (9) years of relevant experience in an occupation related to the work assigned to this position OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to nine (9) years.

Preferred Qualifications:• Bachelor's or graduate degree from an accredited college or university in Public Administration, Psychology, Social Work, Childhood Development, Sociology, or a closely related field of study.

• Preferred candidates will have either public or private sector experience related to Child Welfare, such as residential, casework, and/or child placement agency experience.
• Preferred candidates will have experience working with attorneys. Legal departments and/or court systems.
• Knowledge of Volume 7 licensing regulations and interpreting statutes.
• Skills with interpreting and enforcing regulations.
• Skills in completing legal paperwork
• Ability to establish collaborative partnerships and effective working relationships with a variety of internal and external customers and diverse public and private stakeholders.
• Experience in completing investigations.
• Skills in interviewing children and adolescents, including those with complex-traumatic backgrounds.

Conditions of Employment• Full Background CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)

• Travel – This position currently works 100% remotely from home and will be required to use a personal vehicle for frequent travel to the CDHS office, assigned agencies/facilities, and other identified locations for the purpose of related primary job duties as assigned. This position may be required to complete overnight travel and infrequent extended travel within the State of Colorado. Auto insurance is also required
• Current, valid, and unrestricted Colorado Driver’s License
• Other – This position is designated as remote. Employees must maintain a home office, internet, and possibly phone service.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application, (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, and (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process ExplanationEmployment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:
• Relevant years of state service experience.

Minimum Qualification Screening Process A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review After minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job DutiesDocument your work experience/job duties to the extent that you possess the skills, education, experience, minimum qualifications, and preferred qualifications. If listed, answer all supplemental questions, as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal RightsYou may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must deliver the official appeal form to the State Personnel Board:

• By email ([email protected]), or

• Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

• Hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or

• Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules, and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

How to Apply The Assessment Process

About Us & BenefitsIf your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer-supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training, and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families, and communities we serve. We commit to respect, fairness, and access in every decision, policy, and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA AccommodationsCDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment. This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [email protected].

EEO StatementThe State of Colorado is an equal opportunity employer We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Additional Support For Your ApplicationToll Free Applicant Technical Support If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application, 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.

Required Supplemental Questions:

• (Multiple Choice) The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll-free applicant technical support, and how the State of Colorado is an equal opportunity employer.

• Please acknowledge below that you have read the information provided in these links.

• This information is available to me, and I have read this information.

• I am unable to access the links with this information on the job posting. (If you select this option, please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

• Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application? If not, please update your information before submitting your application. Yes/No

• If you are a current or former State of Colorado employee, please list your employee number (starts with 997…). Your application may be considered incomplete if you do not provide this information. An incomplete application may not move forward in the Selection process. If you are a former or current state employee, please identify what state agency you work(ed) with and how many years of relevant state service you have related to the position you are applying for. (Ensure this is listed on your application under work experience).

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application.

In the space below, please explain why the prior termination or resignation should not disqualify your application from the current position. THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER <span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span>

Toll Free Applicant Technical Support