Customer Service Representative
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At a glance
Job overview
National Dentex seeks a Customer Service Representative for its Manchester, NH dental laboratory. The role involves answering and making calls, troubleshooting technical issues, building relationships with dental staff, analyzing remakes, cross‑selling, managing pricing and accounts, scheduling FedEx pickups, and supporting accounting and sales functions, all within a full‑time schedule with comprehensive benefits.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX H&O Dental Laboratory in Manchester, NH.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
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Answer phones in a timely manner
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Process outgoing calls in a timely manner
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Troubleshoot technical issues, including shade, material, poor impressions and missing items or information
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Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
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Analyze remakes by customer and ensure any issues are resolved
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Perform cross-selling and sales calls
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VDLP: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
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Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
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Submit new doctors to LMS
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Responsible for Pricing
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Manage price lists for ADL and IDA
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Assist Accounting and Sales with pricing and pricing requests
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Make decisions to either set up a new catalog or use an existing one
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Manage and set up new accounts
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Customer retention
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All other duties as assigned
Skills and Abilities Required:
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Must be able to read, write, speak and understand English
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Must have computer skills including typing and familiarity with Microsoft Office products
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Verbally communicate via telephone-maintaining a positive demeanor
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Verbally communicate with all levels of staff-maintaining a positive demeanor
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Takes initiative
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Listening Skills
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Attention to detail and accuracy
Minimum Education and Experience Required:
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Required: High school diploma or equivalent
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Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
- General office equipment
Physical Requirements:
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Perform tasks at multiple workstations-standing and sitting for extended periods of time
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Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Behaviors
Required
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
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Dedicated: Devoted to a task or purpose with loyalty or integrity
Education
Required
- High School or Equivalent or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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