Product Adoption & Training Coordinator

Job Description

Our client is seeking a Product Adoption & Training Coordinator to support the rollout and user adoption of new internal business applications, including AI-enabled tools. This role will work closely with product teams, business stakeholders, and end users to help ensure employees are trained, supported, and successfully using new systems and processes. This is an excellent opportunity for someone early in their career who enjoys training, communication, operations, and technology enablement. Responsibilities Assist with user onboarding and training for new software and business tools. Support end users during product launches by answering questions and escalating issues when necessary. Coordinate training sessions, office hours, and educational materials. Track adoption metrics and user feedback. Document common issues, FAQs, and process guides. Partner with Product, HR, and Operations teams to improve the user experience. Maintain training records, communications, and support documentation. Help identify opportunities to streamline and improve internal processes.

Skills and Requirements

-1-3 years of experience in operations, training, customer support, project coordination, business analysis, or a related field. -Strong communication and organizational skills. -Ability to work with multiple stakeholders and manage competing priorities. -Comfortable learning new technology platforms. -Experience using Microsoft Office Suite, Salesforce, or other business applications. -Detail-oriented with strong follow-through. -Exposure to AI tools or technology implementations. -Experience supporting software rollouts or organizational change initiatives. -Salesforce, ERP, PeopleSoft, or LMS experience. -Experience creating training materials or conducting user training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].