Employment Specialist 4: (WSS4) Virtual Services-Internal Only/Dual Language-Spanish

This is a Dual Language position. The incumbent must be able to communicate effectively in Spanish in person, via telephone, in writing, and when assisting customers online through Live Chat.

Work is performed in a remote environment, but the incumbent will be required to work in offices on occasion.

The ideal candidate demonstrates a welcoming and inclusive approach to every customer and communicates effectively. As a member of the Virtual Services Team, they bring strong customer service experience, solid technical proficiency, and the ability to remain positive and adaptable in fast-paced or challenging situations. They have a customer-centered approach to assisting job seekers and employers and represent the agency with professionalism while helping connect individuals to meaningful employment opportunities.

They bring strong experience supporting individuals with diverse barriers to employment, conducting thorough assessments, and developing personalized plans that help customers move toward long-term economic stability. They are confident communicating in Spanish, ensuring equitable access to services for customers statewide. Their approach is empathetic, structured, and grounded in a deep understanding of workforce programs, training resources, and the individualized support people need to succeed.

This candidate excels in fast-paced digital service delivery. They are comfortable managing statewide Live Chat operations, navigating multiple software systems, and resolving customer inquiries with accuracy and efficiency. They understand how to interpret assessment results, determine eligibility, authorize support services, and maintain detailed case documentation across several data systems. They are also a strong facilitator who can deliver orientations, workshops, and life-skills instruction using both virtual and in-person methods. Their teaching style adapts to different learning needs, and they can design curriculum that supports job readiness, skill development, and career advancement.

The candidate is a collaborative relationship-builder who works effectively with partners, employers, and community organizations. They understand how to coordinate resources, promote workforce programs, and identify job opportunities that align with customer goals. They are comfortable representing the agency in community settings and engaging with businesses to understand hiring needs. They maintain professionalism under pressure, navigate sensitive customer situations with care, and demonstrate the equity-driven mindset required to serve Washington’s diverse communities. Fluent in Spanish and committed to inclusive service delivery, this candidate strengthens the Virtual Services Team by ensuring customers receive responsive, high-quality support at every step of their employment journey.

Here’s what you can look forward to doing, including but not limited to the following:

Develop and/or provide comprehensive, customer-centered employment and training services. This include:

• Provide state-wide operation of Live Chat with connections and referrals that cover multiple programs, impacting customers statewide with services and technology; communicate in Spanish when required

• Run reports and manage the needed improvements to Live Chat and necessary software applications

• Coordinate and be familiar with a wide array of statewide programs, making referrals to all programs

Assess knowledge, skills and abilities to assist in determining employment and training activities and benefits. This includes:

• Administer a variety of assessments and informal and formal career tools; review and explain results; incorporate assessment results into employment plans in conjunction with relevant labor market information; prepare and present information to customer; Communicate in Spanish when required

• Develop and utilize a variety of instructional strategies appropriate to the needs of students, including the integration of technology, and guest speakers

Develop and maintain relationships with partners, other service providers and businesses. This includes:

• Collaborate with WorkSource partners regarding enrollments, program guidelines, and training recommendations; negotiate and confirm customer eligibility

• Attend community meetings and events; represent the workforce partnership process; communicate and work closely with internal and external partners; be responsive to requests; Communicate in Spanish when required

• Coordinate resources with partners; communicate and promote agency and partner programs and services to encourage maximum utilization of available incentives

To request a detailed position description, click here.

• 1 year as a WorkSource Specialist 3 or equivalent class within the Employment Security Department, or another state’s Employment Security agency

• OR 3 years of professional experience in workforce development, social or human resource services, public relations, or professional public contact work

• OR A combination of education and/or relevant experience.

AND:

• Must be able to communicate effectively in person, via telephone and in writing in Spanish.

Required equity competencies:

• The ability to take action to learn and grow

• The ability to take action to meet the needs of others

Required experience includes:

• Client-Centered Service Delivery: Needs assessment to evaluate client situations, goal setting to establish realistic objectives, case management to develop and oversee service plans, problem-solving to address barriers, and communication skills to guide and support clients effectively

• Eligibility Assessment Expertise: Ability to evaluate and determine client qualifications

• Employability Plan Development Expertise: Ability to structure personalized career growth strategies

• Career Coaching and Follow-Up Expertise: Ability to provide ongoing workforce guidance

Special Requirements/Conditions of Employment:

• Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally, we ask that you not include photographs or external links within your documents. Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field. A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing. If you are having technical difficulties creating, accessing, or completing your application, please contact [email protected] or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.

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