Desktop Support

Job Description

The Technology Specialist role is to ensure a high level of support and service for clients and visitors in the local sites. This individual will coordinate and provide support activities, including install and upgrades, remote and hands-on support for clients. They will work closely with the Service Desk, the Support Lead(s) and on-site teams to ensure support is provided in a timely and very professional manner. Using ITSM tools, this person will ensure tickets are monitored, responded to and resolved in line with SLAs, and ensure that client expectations are managed. This person will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate.

Skills and Requirements

• Provide hands-on support for all aspects of IT, Telephony and Mobility for clients and visitors in Coty’s local office.
• Work with the on-site team to ensure a seamless, coordinated approach to user support at all levels.
• Consult, collaborate and establish effective networks with key global IT groups.
• Maintain an up-to-date knowledge of new and changing IT developments in line with Coty Global IT directives.
• Monitor and update ITSM tools and processes
• Deep understanding of client-facing software and technologies, focused on MS Windows and O365.
• A sincere desire to empower co-workers through the use of technology.
• High level of interpersonal and communication skills with the ability to communicate complex technical issue in a simple manner
• Ability to deal patiently and professionally with both internal and external customers alike.
• A pro-active team player capable of supporting a high level of operational activity with a ‘hands-on’ style.
• Organised and methodical to ensure ITSM processes are adhered to.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].