Associate Manager Clinical Health Services - Work at Home Dallas and Tarrant Counties, TX

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Associate Manager Clinical Health Services - Work at Home Location: Dallas and Tarrant Counties, Texas Travel: Up to 25% Schedule: Monday - Friday 08:00-05:00 PM CST

Position Summary This is a work at home/field position with minimal ( up to 25%) travel requirements as need basis for onsite staff meetings or to support staff in the field in the Dallas or Tarrant Counties, Texas.,

The Supervisor is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical interventions supporting our members. Accountable for meeting the financial, operational and quality objectives of the unit.

Position Responsibilities:

• Accountable for the day-to-day management of assigned care management teams for appropriate implementation and adherence with established practices, policies and procedures.

• Participates in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills.

• Develops, initiates, monitors and communicates performance expectations.

• Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams.

• Supports the management of complex physical and behavioral health cases by being clinically and culturally competent with appropriate training and experience.

• Utilizes critical thinking and judgment to collaborate and inform the care management process in order to facilitate appropriate healthcare outcomes for members.

• Ensures access to primary care, behavioral health, and coordination of health care services for members as needed.

• Provides clinical leadership and assists care management staff in supporting members’ understanding of service recommendations based on member need.

• Conducts regularly scheduled individual and team meetings with a focus on member service delivery, completion of administrative duties, and meeting established productivity standards.

• Using a holistic approach consults with care managers, medical directors, system of care, social support teams and/or other market staff to overcome barriers to meeting goals and objectives.

• Identifies and escalates quality of care issues through established channels.

• Conducts all administrative duties in accordance with established standards for supporting and managing a team.

• Communicates strategic plan and specific tactics to meet plan needs and ensures implementation of tactics to meet strategic direction for cost and quality outcomes.

• Identifies opportunities to implement best practice approaches and introduce innovations to better improve outcomes.

Required Qualifications

• 1 or more years of Managed Care experience

• 3 or more years clinical experience.

• 1 or more years of Management/Leadership experience.

• RN license or independently licensed clinician in Behavioral Health field in the state of Texas.

Preferred Qualifications

• Knowledge of the regulations, standards, and policies which relate to medical management.

Education

• BSN required for RN license

• Masters degree required for BH license.

Anticipated Weekly Hours 40

Time Type Full time

Pay Range The typical pay range for this role is:

$80,340.00 - $173,040.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/08/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.