Assistant Manager - Technical Support
Bangalore Rural, Karnataka, IndiaJobNo compensation foundPosted 1w agoVerified open 4 days ago
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At a glance
Compensation
No compensation found
Location
Bangalore Rural, Karnataka, India
Work Authorization
Not specified
Requirements
Credentials this posting asks for.
Bachelor's degree
Job overview
The Assistant Manager – Technical Support leads technical guidance for dealers and service centres, analyses field failures, develops diagnostics tools and documentation, and drives continuous improvement of automotive and electric‑vehicle service processes.
Skills & qualifications
RequiredNice to have
Skills
Technical SupportData AnalysisProblem SolvingProcess ImprovementsTechnical WritingAutomotive EngineeringElectric VehicleTechnical GuidanceRoot Cause IdentificationDiagnostic ToolsTelematicsTechnical DocumentationTechnical AdvisoriesTroubleshooting GuidesService BulletinsFailure AnalysisProcess ImprovementDashboard DevelopmentKPI MonitoringStatistical AnalysisTechnical ReportingTraining Content DevelopmentWorkshop FacilitationCross‑Functional Coordination
Qualifications
Bachelor's Degree/Diploma in Mechanical Engineering or Electrical Engineering or Electronics Engineering or Automobile Engineering or MechatronicsSpecialization or Certification in Electric Vehicle Technology3–5 Years Experience in Automotive or Electric Vehicle Technical Support or Product Quality or Service Engineering or Diagnostics
Full job description
Key Responsibilities
- Provide technical guidance to ASMs, dealers, and service centres for diagnosis and resolution of complex product issues
- Support field teams in root cause identification using diagnostic tools, telematics, logs, and technical documentation
- Ensure timely closure of escalated technical cases with minimum vehicle downtime
- Develop and publish technical advisories, troubleshooting guides, and service bulletins
- Analyse field failures using vehicle data, diagnostic reports, telematics, and warranty trends
- Perform technical investigations to identify failure patterns and recurring concerns
- Recommend immediate containment actions for critical field issues
- Validate effectiveness of corrective actions before field implementation
- Innovate Digital Diagnostics APPs/Tools
- Coordinate closely with Engineering, Customer Quality Assurance (CQA), Manufacturing, Product Development, Supply Chain, Spare Parts, Service Operations &Business Applications
- Ensure seamless communication and faster turnaround for technical escalations
- Identify new product issues through field observations, warranty trends, customer complaints, and diagnostic analysis
- Raise structured technical concern reports with supporting evidence
- Present issues in Cross Functional Team (CFT) meetings
- Drive timely implementation of Issue Containment Actions (ICA)
- Follow up until Permanent Corrective Actions (PCA) are implemented and validated
- Monitor effectiveness of corrective actions after implementation
- Identify opportunities to improve diagnostic and service processes
- Capture field feedback and convert it into actionable process improvements
- Recommend & Develop enhancements to service manuals, troubleshooting procedures, and repair methods
- Standardize best practices across the dealer network
- Analyse warranty claims, repeat repairs, breakdowns, telematics, and field failure trends
- Develop dashboards to monitor technical KPIs
- Generate insights to support Engineering and Management decision-making
- Predict emerging quality concerns using trend analysis and statistical techniques
- Prepare technical reports, failure analysis reports, and product quality summaries
- Maintain technical knowledge databases
- Ensure all technical learnings are documented and communicated across the organization
- Recommend technical training content for field teams and dealer technicians
- Conduct technical workshops and webinars on new products, diagnostics, and repair procedures
- Support skill enhancement initiatives for service teams
- Drive First-Time-Right (FTR) initiatives
- Reduce repeat repairs through effective diagnosis and corrective actions
- Improve turnaround time for technical issue resolution
- Support product quality improvement initiatives through structured field feedback
Ideal candidate
- Bachelor’s Degree/Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automobile Engineering, or Mechatronics
- Specialization or certification in Electric Vehicle Technology is preferred
- 3–5 years of experience in Automotive or Electric Vehicle Technical Support, Product Quality, Service Engineering, or Diagnostics
- Hands-on experience in EV systems, diagnostics, and field issue resolution
- Experience working with cross-functional teams and product development
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