Mobility Advisor III - Home Sale (Hybrid role)

Experience Required

3 years

Minimum Education Required

High School Diploma or Equivalent

Compensation

$15.92 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Description

Weichert Workforce Mobility is hiring a Mobility Advisor III - Home Sale in Parsippany, NJ. This is a hybrid role requiring two days /week in the Parsippany office. The Mobility Advisor III - Home Sale delivers an exceptional and seamless relocation experience for transferring employees. This role primarily provides advanced guidance throughout the home sale and home finding processes, ensures policy compliance, manages complex transactions, and partners with clients, brokers, and suppliers to drive successful outcomes. The Advisor may also support additional move types - both domestic & international. The role serves as trusted expert who anticipates needs, resolves issues proactively, and maintains precise, timely documentation to support a smooth, worry-free mobility journey.

Job responsibilities include, but are not limited to, the following:

Customer Experience & Counseling

Serves as the primary point of contact for customers, coordinating all phases of the relocation and delivering service in alignment with Weichert standards.

Conducts a comprehensive needs assessment to understand customer requirements, address unique needs, and adjust guidance as circumstances change.

Provides ongoing, proactive counseling on policy, benefits, workflow steps, timelines, and required actions.

Home Sale Program Expertise

Supports all aspects of the home sale process, including eligibility review, broker market analysis, pricing support, listing preparation, home marketing, appraisal and inspection review, and closing coordination.

Ensures equity calculations, documentation, and disbursements are completed accurately and in accordance with contractual terms, Weichert guidelines, and ERC standards.

Monitors market conditions and ensures compliance with program requirements throughout the transaction lifecycle.

Home Finding & Referral Management

Advises customers on rent versus purchase decisions and manages the home finding process to maximize referral fee opportunities.

Ensures timely and accurate data entry and manages all related opportunities through successful completion.

Liaises with Weichert Financial Services and Weichert Insurance if client supports.

Supplier & Partner Coordination

Coordinates services delivered by Weichert Affiliates and external suppliers, including appraisal management, mortgage services, home inspections, move management, temporary living, destination service providers, language training, visa and immigration support, spousal/family counseling, etc.

Ensures service partners follow required standards and support customers effectively throughout the relocation.

Issue Resolution & Exceptions Management

Evaluates exception requests and complex situations, recommends solutions, and escalates issues when outside decision-making authority.

Financial & Cost Management

Manages relocation costs by maximizing program benefits, controlling expenses, and ensuring compliance with contractual and policy requirements.

Quality, Documentation & Compliance

Regularly reviews all customer satisfaction scores and takes action to drive service excellence.

Maintains accurate, complete documentation of all conversations, correspondence, exceptions, and file activity to ensure data integrity.

Performs additional duties as assigned.

The ideal candidate will meet the following requirements:

Education, Certification, and License Requirements

High school diploma or GED

Bachelor's degree preferred

Real estate license preferred

Certified Relocation Professional (CRP) certification preferred

Experience

Three (3) or more years of relevant home sale mobility experience preferred

One (1) or more years of relevant international mobility experience preferred

Customer service background preferred

Knowledge, Skills, and Abilities

Experience with Real Estate practices, financing, and disclosure

Technically proficient across various platforms

Strong oral and written communications skills

Ability to multitask in a fast-paced environment

The estimated base salary range for this position is $55,000 to $75,000 (annually). The rate of pay offered is dependent upon several factors, including but not limited to, the candidate's relevant skills, education, work experience, job location/geographic region, and/or certifications.

Weichert offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, Paid Time Off (PTO), Flexible Spending Accounts (FSA), and much more.

Weichert is an equal opportunity employer. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Place of Work

On-site

Requisition ID

MOBIL001099

Job Type

Full Time