IT Manager IV - Infrastructure Manager

Information Technology Services - ITS

State of Idaho Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

Summary:

Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success!

Information Technology Services (ITS) currently has an opening for an IT Manager IV position in our Chinden office in Boise. This position will play a critical role in aligning IT initiatives with the organization's strategic goals and agency needs. They will be responsible for identifying and implementing opportunities to streamline operations and ensuring IT efforts support overall business objectives. This position requires a blend of strategic thinking, operational expertise, and customer engagement to drive continuous improvement across IT processes and deliver impactful results for over 50 state agencies and over 12,000 staff.

Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.

Example of Duties:

MANAGEMENT

• Directs multiple projects through subordinate IT managers

• Directs development and approves implementation of policies and procedures

• Evaluates performance; directs and monitors training activities.

STRATEGIC PLANNING AND IMPLEMENTATION

• Aligns IT initiatives with the organization's strategic goals and agency needs.

• Develops and implements IT strategies that support organizational growth, enhance service delivery, and support overall business objectives.

OPERATIONS

• Ensures resources and organizational structure are operating effectively

• Directs the integration of technology solutions across multiple units

• Directs, develops, and presents to management various analyses and solutions

• Develops and manages current and future budget plans for the areas managed, including prioritizing expenditures

Minimum Qualifications:

Considerable knowledge of

• Current industry trends, products, and services in information systems, processing equipment, and software.

• Typically gained by at least five years of progressively responsible experience in the information technology (IT) field within the last ten years.

Experience

• Managing a professional information technology staff through subordinate supervisors: Typically gained by at least four years of managing a professional information technology staff through subordinate supervisors.

• Developing and controlling an operating budget: Typically gained by four years of experience developing and controlling an operating budget.

• Developing and implementing IT policies and procedures: Typically gained by at least four years of experience developing and implementing IT policies and procedures. This experience should have impacted a large program and/or multiple programs.

• Advising top-level management regarding major IT matters: Typically gained by five years of experience advising top-level management regarding major IT matters. This will include identifying when an issue needs to be escalated, appropriate audience to notify and method of communication.

• Developing short-and long-range plans and assessing training needs: Typically gained by at least four years of experience in short and long-range planning including developing and implementing policies and procedures. Experience should have included identifying current and future needs, analyzing, and forecasting trends and identifying solutions.

Benefits:

This position is eligible for the state benefits package, including:

• Excellent low-cost medical, dental, and vision insurance (https://ogi.idaho.gov/)

• Generous vacation and sick leave accrual beginning as soon as you start

• Eligibility for the Public Service Loan Forgiveness Program (PSLF)

• Paid parental leave (https://dhr.idaho.gov/wp-content/uploads/2025/01/DHR-10\_Paid-Parental-Leave.pdf)

• Eleven paid holidays a year

• Participation in one of the nation's best state retirement systems: PERSI (https://www.persi.idaho.gov/)

• Multiple retirement plans

• Life insurance

• Wellness programs; ongoing training opportunities; and more

https://dhr.idaho.gov/StateEmployees/Benefits.html

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email [email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.