Senior Product Manager

Remote or hybrid remote/London office

About us: We’re a fast growing AI startup on a mission to help midmarket businesses transform how work gets done. We’ve built a factory for custom operations agents. The factory builds Virtual Agents: software workers with AI reasoning that complete complex workflows end-to-end, directly in customer tools. There’s no tech integration, process change or upfront cost. Onboarding is white-glove, takes a matter of days, and customers pay only for delivered value. This makes Virtual Agents the lowest risk way to automate complex manual work. And it makes Unitary the first company delivering Fortune 500-grade AI deployment with the unit economics of software - enabling us to reach the midmarket at scale. Today we’re focused on commercial insurance, marketplaces and primary healthcare. But the potential for Virtual Agents goes far beyond. We closed $15M Series A funding in 2024, and we’re backed by some leading names in AI (Plural and Creandum). We’re working with world-class clients such as Substack, Trustpilot, Depop, Sony Interactive Entertainment and many more. This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in turning frontier AI technology into real world value.

About the role: We’re seeking an experienced Senior Product Manager to shape Virtual Agents at a critical stage of its growth. Reporting to the VP Product, you will have ownership over a core part of the Virtual Agents product, from the core automation technology and customer experience to the onboarding and human-in-the-loop operations that support them. In addition to working with our AI teams on the core tech, you’ll collaborate with all parts of the business to build and scale Virtual Agents: the sales experience, onboarding journey and support operations are critical parts of the product. You will:

• Set and own the direction of a meaningful part of the Virtual Agents product in line with our product strategy. Our products use cutting edge AI technology to automate critical, high-volume and complex processes, so you’ll need to get into the technical details and bring precision and analytical rigour to product decisions
• Own the entire product lifecycle, spanning both the core technology and the commercial/operational elements required to market, sell and deliver it at scale
• Develop a deep understanding of our customers, domains and competitive landscape across multiple verticals
• Collaborate across the business to execute successfully on your plans - ensuring products are built right, sales and marketing teams are enabled, and delivery teams can scale smoothly
• Work closely with the VP Product to help define and refine the overall product strategy

Requirements

About you:

• 4+ years’ experience in product management, working on complex B2B products, ideally in AI or automation, and ideally within a startup/scale-up or early-stage context
• Exceptional analytical skills to break down complex challenges in systematic ways, getting to the core of any problem you’re given
• Experience contributing to strategy in greenfield or rapidly evolving environments
• Proven track record as an executor: great at working with engineers, designers, operators and marketers to build impactful products and drive key metrics, while ensuring nothing slips through the cracks
• A precise and confident communicator, able to set clear direction internally and comfortable representing us with senior stakeholders at customer organisations
• Self-motivated, flexible, and low-ego. You thrive in fast-paced, rapidly evolving environments, and are happy to roll up your sleeves across the business - whether that’s supporting customer delivery or creating sales materials

Benefits

• Competitive salary, commission and equity package
• Lots of autonomy and opportunities for growth
• Flexible hours and location, with a monthly coworking budget or option to use our London office
• Occupational pension (location dependent)
• Generous paid parental leave
• Generous paid sick leave
• Annual budget for your professional development and growth
• Annual budget for your individual health and wellness
• Quarterly team offsites to London and other exciting destinations in Europe