EOG Enterprise Policy Analyst -ESOM

MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients. Our commitment to excellence and our “Mission First” orientation has resulted in steady growth and an expanding client base across government agencies. We have employees nationwide and for the past three consecutive years were named one of the fastest growing Veteran-owned companies in the nation. Please take a moment to browse through our website and learn more about what it means to serve with MKS2.

Enterprise Monitoring Analyst (AITC)

VA ESOM Program | Austin Information Technology Center (AITC) Salary: $85,000 - $95,000 annually (based on experience) Employment Type: Full-Time Clearance: Public Trust Required Citizenship: U.S. Citizenship Required

Position Overview

MKS2 Technologies is seeking an Enterprise Monitoring Analyst to support the Department of Veterans Affairs (VA) Enterprise Service Operations and Management (ESOM) program. This role supports a 24x7x365 Command Center environment, providing real-time monitoring, alert analysis, incident triage, and performance monitoring of enterprise applications and infrastructure.

Key Responsibilities

• Monitor enterprise dashboards and analyze IT alerts and incidents.

• Notify system owners of outages or performance issues within established SLAs.

• Support Event Management capabilities through proactive monitoring and analysis.

• Monitor application performance, availability, and end-user experience.

• Utilize tools such as Dynatrace, SolarWinds, and ServiceNow to identify and troubleshoot issues.

• Recommend improvements to monitoring processes and operational procedures.

• Communicate system impacts and outage information to stakeholders.

• Provide technical support and knowledge transfer related to monitoring tools and capabilities.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.

• 5+ years of relevant experience (8 additional years may substitute for degree).

• Experience with enterprise monitoring and performance management tools such as Dynatrace, SolarWinds, and ServiceNow.

• Strong troubleshooting, analytical, and communication skills.

• Experience supporting large-scale enterprise IT environments.

Preferred Qualifications

• Experience in a Command Center or Operations Center environment.

• Advanced knowledge of Dynatrace and/or SolarWinds.

• Familiarity with ITIL and IT Service Management (ITSM) practices.

• Experience communicating technical issues to executive and operational stakeholders.

MKS2 Benefits

• Medical, Dental, and Vision Insurance

• 401(k) with Company Match

• Paid Time Off (PTO)

• Paid Federal Holidays

• Company-Paid Life Insurance

• Short-Term & Long-Term Disability

• Employee Assistance Program (EAP)

• Professional Development & Certification Support

• Career Growth Opportunities

Join MKS2 and help support critical IT operations that directly impact veterans and VA personnel nationwide.

Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.