Application Support Manager (Provisional)

Illustrative only

• Plans, assigns, supervises, and reviews the work of staff engaged in application support and New York State data reporting;

• Coordinates application development, configuration, implementation, maintenance, and support activities for BOCES programs and component school districts;

• Oversees the operation and support of applications and data systems used for instructional, administrative, and regulatory reporting purposes;

• Supervises processes related to New York State data reporting to ensure accuracy, timeliness, and compliance with applicable requirements;

• Works with BOCES departments, component school districts, and vendors to identify system needs and implement application solutions;

• Reviews system changes and enhancements to ensure operational requirements and data integrity standards are met;

• Coordinates internal and external resources to support application projects within established timelines;

• Acts as liaison with vendors and stakeholders regarding application issues, enhancements, and system performance;

• Ensures compliance with applicable Federal, State, and BOCES policies relating to data security, privacy, and system access;

• Develops and maintains documentation and procedures related to supported applications and data systems.

Job Qualifications

MINIMUM QUALIFICATIONS – OPEN-COMPETITIVE: Either:

1. Possession of a Bachelor’s Degree, or higher, AND five (5) years of full-time paid experience, or its parttime equivalent, in application or software support, two (2) of which shall have included experience as a project leader or management level supervisor; OR

2. Possession of an Associate’s Degree AND seven (7) years of full-time paid experience, or its part-time equivalent, as described in (1) above, three (3) of which shall have included experience as a project leader or management level supervisor; OR

3. An equivalent combination of training and experience as defined by the limits of (1) and (2).

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:

• Thorough knowledge of application support principles and practices;

• Thorough knowledge of systems analysis, data management, and application testing;

• Good knowledge of the principals and practices of project management;

• Working knowledge of New York State educational data reporting requirements;

• Ability to supervise and coordinate technical staff;

• Ability to plan and prioritize multiple projects;

• Ability to analyze operational needs and implement effective application solutions;

• Ability to communicate effectively in English both orally and in writing;

• Analytical reasoning ability;

• Good judgment;

• Honest; Tact; Courtesy.

Application Deadline:09/16/2026