G7 Customer Support Senior Executive (Mumbai, IN)
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Wibmo seeks a highly skilled Customer Service Senior Executive for its fintech credit business in Mumbai. The role demands expertise in email‑based service processes, back‑office operations, stakeholder management, and advanced Excel usage, along with solid knowledge of RBI regulations and credit bureau standards. The candidate must be a self‑starter with fintech, NBFC, or banking experience and capable of leading a small team.
Skills & qualifications
Skills
Qualifications
Full job description
Job Description: Customer Service Senior Executive( AM / TL ) Location: Mumbai Position Overview: We are seeking a highly skilled and experienced Customer Service Senior Executive to join our dynamic team in the fintech credit business. The ideal candidate will have a strong background in email process handling, back-office operations, and stakeholder management. This role requires excellent communication skills, advanced Excel proficiency, and a deep understanding of RBI regulations, credit information bureaus, and related fields. The candidate should be a self-starter with prior experience in fintech startups, NBFCs, or the banking industry and must be capable of managing a team of 5-6 people.
Key Responsibilities:
- Oversee and manage email-based customer service processes and back-office operations.
- Lead a team of 5-6 customer service executives, ensuring high performance and adherence to SLAs.
- Act as a subject matter expert (SME) in customer service operations, providing guidance and support to the team.
- Handle escalations and complex customer queries with professionalism and efficiency.
- Collaborate with internal and external stakeholders to resolve issues and improve processes.
- Having some exposure and knowledge in RBI regulations, credit bureau guidelines, and other relevant standards.
- Generate reports & Maintain data base using advanced Excel to track performance and identify areas for improvement.
- Maintain a high level of individual contribution while managing team responsibilities.
Qualifications and Skills:
- Minimum educational qualification: 3-year graduate degree.
- 3-5 years of experience in customer service, with at least 2 years in team handling and stakeholder management.
- Strong exposure to fintech startups, NBFCs, or the banking industry.
- Excellent verbal and written communication skills in English.
- Advanced proficiency in Excel and MS Office tools.
- knowledge of RBI regulations, credit information bureaus, and related fields.
- Ability to work in a fast-paced, dynamic environment and handle high-pressure situations.
- Self-starter with strong problem-solving and decision-making skills.
Good to have
- Previous experience in NBFC/Fintech CS operations function
- Exposure in Social media grievance handling end to end
- Understanding of Bureau reporting and CIC Grievance redressal exposure in fintech/NBFC environment
- Strong Excel, MS office , PPT skill
You've read the whole posting — now see how you match it.