Mosaic at Home Coordinator/Case Mngr

Job Description

Empowering Lives: Mosaic at Home Coordinator

Location: Central Iowa-Des Moines Metro area

Status: Salaried, Days with OnCall to support case load (can be outside of business hours), Travel for home visits (can be up to 2 hours from Des Moines) agency vehicle or mileage reimbursement.

Do you have a massive heart for empowering people with intellectual and developmental disabilities to live their absolute best lives? Are you the kind of person who can chat with anyone, solve puzzles on the fly, and thrives when working with a team?

If you just nodded your head enthusiastically, we want you! Join Mosaic as a Mosaic at Home Coordinator/Case Manager and become a professional difference-maker.

At Mosaic, we are relentlessly pursuing opportunities that empower people to live meaningful lives in caring communities. As a Coordinator, you aren’t just managing cases—you’re the ultimate bridge builder, ensuring the people we serve have a powerful voice and personalized support every single day.

What You’ll Actually Do (The Good Stuff):

• Build Epic Connections: You’ll be the go-to person, developing rock-solid relationships with the individuals we support, their families, host home providers, and direct care workers. Exceptional customer service is just how you roll.

• Be a Dream Champion: Help individuals express their goals, dreams, and needs. You're there to make sure their voices are not just heard, but loudly respected.

• Relationship Builder: You’ll monitor the relationships between individuals and their home providers, ensuring the pairing is a perfect, positive, and supportive match.

• Architect Personalized Plans: Collaborate with our service planning team to create Individual Support Plans. You’ll weave together a person's unique wishes with the necessary policy and regulatory requirements.

• Keep it Real in the Field: Oversee service delivery and contract compliance by hanging out where the magic happens. You’ll conduct regular home and service environment visits.

• Be the Safety Net: Provide on-call support to our wonderful providers and direct care workers when they need a helping hand or a quick problem solved.

Commitment to Mosaic Values:

At Mosaic, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Mosaic, and it's the right thing to do.

Requirements

What You’ll Bring to the Table:

• The Degrees & Deeds: A Bachelor’s degree in human services or related field is preferred, along with a minimum of two years of related work experience.

• The Bonus Points: Previous experience working with people with intellectual disabilities is a huge plus!

• The Credentials: A valid driver's license in good standing (you've gotta do those home visits!).

• The Superpowers: Top-notch communication skills, a knack for relationship-building, excellent problem-solving abilities, and computer proficiency.

• The Know-How: Experience in behavior management and a good grasp of HCBS industry regulations.

Why You’ll Love Working at Mosaic:

• Real Impact, Daily: You get to work for a mission-driven organization that is actively creating inclusive communities. No boring desk-jockeying here.

• An Awesome Work Family: Join a compassionate, collaborative team that genuinely values your ideas and contributions.

• Room to Grow: We love to see our people shine. We offer great opportunities for training and career advancement.

• Values Worth Living: We don't just put them on a poster. We live our values of belonging, connection, faithfulness, and grit every day.

• Perks & Benefits (The Extra Sweeteners):

• Comprehensive benefits package after 60 days (Health, dental, prescription, life insurance, short/long-term disability).

• Tuition assistance to keep your brain growing.

• 403(b) retirement plan.

• PTO that starts accruing on Day 1 (and yes, you can use it immediately!).

• DAILY PAY! Want your money at the end of the day? You got it. Prefer the traditional bi-weekly setup? That works too.

Ready to make a move that matters? Apply today and let’s start empowering lives together!