Rural Health Coordinator

Summary

The Northern Arizona VA Healthcare System is hiring a Management & Program Analyst to provide executive level management of administrative support for Rural Health and Native American Veterans. This is a high-profile position with regular interaction with high-ranking government officials, members of Congress, Tribal officials, a variety of technical and professional organizations, and VA Central Office and field leaders.

Duties

As the Program & Management Analyst for Rural Health and Native American Veterans you will be responsible for high level projects that will require project management skills to ensure the design, implementation, and measurement of major Native American outreach activities. You will function as the focal point of contact for development and evaluation of policy and procedures relating to health care delivery, operations, and oversight activities, and as liaison to the Indian Health Service (IHS), Tribal, and other federal/community agencies on behalf of Native American Veterans.Duties include, but are not limited to the following: Serving as the Native American Services Outreach Coordinator and primary point of contact in developing and administering the planning, design, execution, compliance, and monitoring of comprehensive programs of outreach to reservations and on-station services for Native American Veterans. Providing administrative oversight to any Outreach Team members, establishing the goals and objectives to be achieved by the team. Ensuring facility compliance with statutory, regulatory, and administrative guidelines for the Native American Service Program. Functioning as a technical expert in matters pertaining to Native American cultures, healthcare, government, and IHS mission and services. Developing and implementing facility programs and projects related to Native American affairs, and analyzing programs for program effectiveness. Establishing long-range plans, developing budget, and identifying needs to carry out the programs. Serving as a member of the EEO Advisory Committee. Conducting management studies of organizational entities with critical problems. Conducting and integrating cyclical management studies and conducting studies in connection with systematic internal reviews and management briefings to formulate recommendations that result in greater efficiency and economy of operations. Researching and/or analyzing problems, issues, or program requirements and providing expert analysis and advice on complex process issues. Providing advice, direction, and guidance in areas of the health care system including planning, organizing, implementing, coordinating, evaluating, controlling, and education to improve medical administrative, and support operations of the facility to enhance the accomplishment of patient care and to ensure compliance with accrediting bodies and VA standards. Participating in multiple sub-projects, ongoing analyses, investigations, and initiatives that have high priority for the future success in meeting facility objectives. Assisting in the development of proposed management programs on a service, inter-service, medical center, or VISN-wide basis. Work Schedule: Monday-Friday 8:00am - 4:30pm Virtual: This is not a virtual position. Position Description/PD#: Rural Health Coordinator/PD13422A Relocation/Recruitment Incentives: May be authorized to highly qualified candidates. Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/31/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Academic foundation or vast experience in program management, some clinical experience or education/training in the ambulatory or inpatient setting, customer relations management, and healthcare operations in the public and private sectors. Preferred Experience: Experience with Native American outreach, tribal relations, or American Indian health programs. Knowledge of VHA/VA health care system operations at both the national and facility level. Experience serving as a liaison or point of contact with tribal governments, Indian Health Service, and other federal/community partners. Experience in program planning, development, implementation, and evaluation. Strong project management experience, especially for complex or high-visibility outreach initiatives. Experience developing and maintaining Memorandums of Understanding, agreements, or partnership arrangements. Demonstrated skill in policy analysis, interpretation, and implementation of regulations, procedures, and standards. Experience conducting management studies, data analysis, and reporting to improve program effectiveness. Strong communication, negotiation, and conflict-resolution skills with diverse stakeholders. Experience working with rural or underserved communities, especially in health outreach or service delivery. Expert knowledge of Native American cultures and tribal structures. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.