Secret IT Ordering Specialist

Job Description

Insight Global is seeking an IT Ordering Specialist to support a Department of the Air Force (DAF) enterprise device ordering and fulfillment program. This individual will play a critical role in managing the procurement and delivery of end-user devices through a centralized IT storefront. The ideal candidate will have experience supporting IT procurement, contract administration, acquisition, logistics, supply chain operations, or technology fulfillment within a federal or military environment. This role serves as a key liaison between government stakeholders, vendors, OEMs, and program leadership to ensure efficient and accurate order processing.

This role is primarily remote, but may include some onsite presence in Annapolis, MD or St. Petersburg, FL.

Day-to-Day Responsibilities

The IT Ordering Specialist will coordinate the end-to-end lifecycle of device orders, from initial request through fulfillment and delivery. They will work closely with government stakeholders, vendors, and OEM partners to ensure orders are processed accurately and in accordance with approved requirements and timelines. Daily responsibilities include tracking device orders, monitoring order status, maintaining hardware asset visibility, supporting payment and procurement workflows, and resolving ordering issues. The specialist will also prepare reports, update documentation, communicate status updates to stakeholders, and help ensure business processes supporting the IT storefront operate efficiently. Success in this role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities Manage and coordinate end-user device orders through the enterprise IT storefront. Track orders throughout the procurement and fulfillment lifecycle. Coordinate with OEMs, vendors, and government stakeholders to ensure timely device delivery. Support procurement, payment processing, and ordering workflows. Maintain accurate records of orders, inventory, and hardware asset visibility. Monitor order status and proactively identify and address delays or issues. Prepare and distribute status reports, metrics, and project updates. Facilitate communication between technical teams, procurement teams, and end users. Support administrative and business process integration efforts related to ordering activities. Maintain documentation, standard operating procedures, and process guides. Assist with process improvement initiatives to enhance ordering efficiency and customer experience. Support program leadership with scheduling, coordination, and reporting activities.

$19/hr to $25/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Skills and Requirements

Bachelor's degree and 4+ years of relevant experience, or equivalent combination of education and experience. Active Secret Clearance or ability to obtain and maintain required clearance. Experience supporting IT procurement, contract administration, acquisition, logistics, supply chain, or order management functions. Experience coordinating multiple stakeholders and managing competing priorities. Strong organizational, problem-solving, and communication skills. Experience creating reports, documentation, and executive-level updates. Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams. Ability to work independently while supporting a larger program team. Experience supporting Department of Defense (DoD) programs. Familiarity with IT ordering platforms, e-commerce procurement systems, or enterprise storefront environments. Experience supporting hardware procurement, device fulfillment, or technology asset management. Military experience in acquisition, logistics, supply chain, communications, or IT support roles. Experience working for a federal systems integrator supporting government contracts. Knowledge of procurement workflows, order management systems, and fulfillment operations. CAPM, PMP, DAWIA, or other project/program management certifications are a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].