Senior AI Experience Leader

Job Description

At Pfizer, our mission is to create breakthroughs that change patients’ lives, and the company just rebuilt its entire technology operating model to deliver on it. Pfizer is becoming an AI-native, agentic-supported organization: enterprise AI platforms in the hands of all 80,000 colleagues, decisions moved closest to the work, and a deeper level of federation than most industry peers. For a designer, this is a rare moment: a 177-year-old company rewiring itself around AI, feedback loops measured in days, and design decisions that shape how an entire company works and how medicines reach patients. We are looking for a Senior Manager, AI Experience Designer to shape how those platforms look, sound, and behave. The Senior Manager, AI Experience Designer drives products from inside the team: sitting with engineers and product owners daily, shaping scope and priorities with them, and pushing concepts to working proofs in days rather than weeks. What makes this role different is what it owns: pattern areas of Pfizer’s AI-first design system, shipped as code into the build pipeline so the correct, compliant pattern is what every team gets by default. Success is measured the way the platforms are measured: pattern reuse, first-pass compliance, and experiences colleagues actually adopt. Design is changing fast, and this role stays ahead of it: exploring new tools and methods first, testing them on real work, and bringing what works back into the system. The role keeps the reference library behind Pfizer’s automated design quality checks, watches how patterns perform in the wild, and retires the ones that stop earning their place. A strong technical background is required: the role builds with LLM APIs and agent frameworks to prototype real agent behavior, speaks the language of engineers, and holds their own in product and architecture conversations. This is an individual contributor role with real authority over the work: the Senior Manager, AI Experience Designer delivers the work personally and owns the outcome. This role specifically requires experience designing Agentic AI and Conversational UX (LLM-enabled assistants): how AI systems behave, communicate, and act, balancing autonomy, human-in-the-loop controls, transparency, safety, and trust.

Skills and Requirements

• 7-10 years of progressive UX design experience, with a proven track record in delivering high-impact digital products and experiences.
• Working fluency with front-end development principles, design tokens, and APIs, sufficient to ship design system components into engineering pipelines.
• Hands-on experience building with LLM APIs or agent frameworks to prototype real agent behavior in code, not only static interfaces.
• Experience shipping design system components and patterns into production engineering pipelines (design tokens, documented components, versioned patterns).
• Demonstrate experience designing Conversational UX (chat and/or voice), including dialog flows, conversation state, repair/fallback patterns, escalation, and tone/voice guidelines.
• Demonstrate experience designing Agentic AI workflows (systems that can take actions via tools/functions), including human-in-the-loop controls, approvals, transparency, and safe failure modes.
• Extensive experience working with AI-driven design tools and platforms, with a deep understanding of how to leverage them for rapid prototyping and iterative design.
• "AI-first" mindset with a proven willingness to challenge traditional design paradigms and adopt augmented workflows to radically accelerate delivery cycles.
• Expertise in accessibility and inclusive design, with hands-on experience ensuring WCAG 2.1 AA compliance across a wide variety of digital platforms.
• Proven ability to deliver complex design projects under tight deadlines with a focus on speed, efficiency, and quality.
• Strong communication skills, including the ability to present and justify design decisions to product, engineering, and business partners, and to senior leadership in partnership with design leadership on executive presentations.
• A robust portfolio demonstrating system-level design thinking, AI-powered experiences, and rapid prototyping techniques, including design system components or patterns shipped as production code.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].