AO070 - Bus Strat & Init Mgr

AO070 - Bus Strat & Init Mgr

Charlotte, North Carolina;Richmond, Virginia; Fort Worth, Texas; Newark, Delaware; Tampa, Florida; Chicago, Illinois; Jacksonville, Florida; Phoenix, Arizona

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Bus Strat & Init Mgr | Business Enablement | Program/Project Management and Process Design | H4

This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners.

Core Role Expectations

The Business Strategy & Initiatives Manager will transform complex data into actionable insights that support executive decision-making, risk management, and operational excellence across Global Treasury and Merchant Operations (GTMO). This role partners closely with senior leaders across Treasury Servicing, Fulfillment, Merchant Operations, Workforce Management, Analytics, Command Centers, Reporting, and Communications to enhance operating model effectiveness, identify emerging trends and risks, and deliver streamlined, data-driven solutions that drive strategic outcomes.

• Develop compelling data-driven narratives that translate data and analytics into actionable insights for senior leaders and key stakeholders.

• Distill large volumes of information into concise key messages, executive summaries, and decision -support materials.

• Create visually engaging dashboards, charts, infographics, timelines, and analytical storyboards that simplify complex information and accelerate decision-making.

• Interpret quantitative results, trends, anomalies, and key performance indicators to identify meaningful business implications and recommendations.

• Convert technical findings into concise, audience-appropriate language that can be easily understood by both business and non-technical stakeholders.

• Design presentations that connect data, business context, and strategic objectives into a cohesive and persuasive story.

• Tailor presentation content and visualizations based on audience type, ranging from operational teams to executive leadership and governance forums.

• Identify and promote improvements and simplification in how work is performed.

Required Qualifications:

• Strong executive communication and storyatelling skills, including the ability to prepare concise leadership updates, summarize risks and impacts, and influence data-driven decisions

• Demonstrated curiosity, ownership, and initiative in identifying business problems, researching solutions, modernizing processes, and helping build team capability through documentation and knowledge sharing

• Advanced PowerPoint skills with demonstrated ability to develop executive-ready presentations that effectively communicate analytical results, business impacts, recommendations, and strategic insights

• Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights

• Advanced proficiency in MS365 applications (Excel, PowerPoint, CoPilot)

Desired Qualifications:

• Experience building dashboards, visualizations, and self-service reporting solutions using Tableau, Power BI, or similar business intelligence tools.

• Experience with Alteryx, Python, or comparable automation/data transformation tools to streamline manual processes, improve repeatability, and reduce operational risk

• Experience using AI or Microsoft Copilot capabilities to improve productivity, summarize data insights, support documentation, or identify process improvement opportunities

• Experience in Global Treasury Servicing, Fulfillment, and Merchant Operations businesses and/or experience supporting large geographically dispersed teams

• Strong relationship-building and influencing skills

• Ability to lead in a complex, fast-paced environment

• Technology or Reporting team experience a plus

• PMO, Executive Communications, or COO/Business Management experience a plus

• Prior call center or workforce management experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

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