IT User Support Specialist (Tier 1 Support)
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At a glance
Job overview
The IT User Support Specialist (Tier 1) serves as the first point of contact for internal users at Merchants Bank, handling technical issues related to accounts, hardware, and software. The role provides troubleshooting, resolves basic problems, escalates when needed, and maintains high‑quality customer service while logging support tickets.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
This position will be the first point of contact for internal users experiencing technical issues and provide troubleshooting and support for issues related to user accounts, hardware and software. Will troubleshoot and resolve basic issues and escalate to higher support as needed. Will maintain a high level of customer service ensure support tickets are logged and updated.
Minimum Education Required
An Associate’s degree in Information Technology or related field preferred.
Minimum Experience Required
Must have a minimum of 1 year of experience in a customer service role. Must have excellent communication and interpersonal skills, strong troubleshooting and problem-solving skills, and be able to work independently and as part of a team.
Shift
First (Day)
Number of Openings
1
Compensation
$22.88 - $27.45 / Hourly
Postal Code
55987
Job Type
Full Time
Place of Work
On-site
Requisition ID
60785
Job Benefits
Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.
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