Ambulatory Float Pool - Patient Services Rep II

Ambulatory Float Pool - Patient Services Rep II

Locations:

Los Angeles, California

Job Category:

Administrative / Clerical

Position Type:

Full-Time

Shift:

Days

Job Description

Join a team that's shaping the future of pediatric care. Children’s Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.

Overview

Schedule: Monday-Friday, Day Shift; Shift varies based on assignment.

Purpose Statement/Position Summary: As a part of the Ambulatory Float Pool, the Patient Service Representative II provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. Excellent interpersonal and communication skills to coordinate appointments and assist patients and families as needed. Participates in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, appointment scheduling, encounter registration, referrals management, financial clearance and verification. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment. Coordinates ancillary services, consultations, and referrals ordered for patients. Answers and screens incoming calls, takes and relays messages to clinicians. In instances of short staffing and high demand/peak times when ambulatory clinics require staffing to ensure smooth operations, the Ambulatory Float Pool – Patient Service Representative II would assist in coverage of assuming the duties of Ambulatory Float Pool – Patient Service Rep I.

Minimum Qualifications/Work Experience:

Required:

• 3 years experience in customer service, with 1 of those years in a medical office setting.

• Excellent interpersonal and communication skills, and telephone manner. Must be highly flexible, adaptable, enthusiastic, have a proactive approach, work efficiently and effectively under pressure in a team environment.

• Must be comfortable with computers and medical terminology.

• Knowledge of major insurance plans and types of coverage provided, including government health programs.

Preferred:

• 2 years experience in a medical office setting.

• Previous experience in float pool setting.

• Bilingual in English/Spanish.

This position requires traveling to all CHLA clinics depending on need. Hours may vary depending on assignments.

Education/Licensure/Certification:

Required:

• High School Diploma or GED.

Preferred:

• Bachelor’s degree.

Pay Scale Information

USD $47,840.00 - USD $63,024.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

About Us

CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet®-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.

Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.

CHLA is an Equal Opportunity Employer

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Our various experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.