Customer Service Representative

About the Role:

Join TAI as a Customer Service Representative and play a key role in supporting the Technical Services team from start to finish. In this hands-on position, you'll serve as the central point of coordination for customers, equipment tracking, quotations, shipping logistics, and calibration records, helping ensure the seamless delivery of high-quality services to clients across a wide range of industries. This role offers a unique opportunity to work closely with laboratory operations while supporting critical quality and compliance processes.

About TAI:

TAI brings together engineering, construction, systems integration, on-site services, and technical services — combining proven execution with trusted expertise to support clients across the entire project lifecycle. Team members at TAI are capable, well-rounded, flexible, and optimistic. We have found that the best employees are the ones who recognize the importance of what they do and the ones who let that guide them in the actions they take. More than any skill, we seek people who make decisions that support the common good. We work for our clients, and we work for one another.

Here’s a glimpse into your day to day:

• Serve as a primary point of contact for customers, vendors, and internal teams regarding equipment service, status updates, and related inquiries.

• Coordinate the intake, tracking, and processing of customer and company-owned equipment throughout its service lifecycle.

• Prepare and manage customer quotations, repair estimates, purchase orders, and related documentation.

• Maintain accurate records, databases, and project files to support operational activities and documentation requirements.

• Coordinate with external vendors and service providers to obtain pricing, schedule services, and monitor progress.

• Review equipment and supporting documentation upon receipt and completion of service to ensure accuracy and quality standards are met.

• Assist with reporting, status updates, and administrative activities to support customer deliverables and operational objectives.

• Partner with shipping and logistics personnel to coordinate the movement of equipment and materials, including shipping and receiving activities.

• Support quality management, compliance, and continuous improvement initiatives through accurate recordkeeping and adherence to established procedures.

You’ll be a perfect fit if you have:

• High school diploma or equivalent required; additional education or training is a plus.

• Minimum of one year of experience in a customer service, administrative support, operations, or related role.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.

• Strong verbal and written communication skills with the ability to interact professionally with customers, vendors, and internal stakeholders.

• Excellent organizational skills with a high level of accuracy and attention to detail.

• Demonstrated ability to manage multiple priorities and maintain thorough records in a fast-paced environment.

• Experience supporting customer-facing activities and providing responsive, professional service.

• Familiarity with shipping, receiving, logistics coordination, or related documentation processes is preferred.

• Experience maintaining records, databases, or business documentation in accordance with established procedures.

• Exposure to technical, laboratory, manufacturing, service, or quality-focused environments is advantageous.

Compensation and Benefits:

• Pay: $25-35 Hourly (depending on experience)

• Eligible for overtime pay

• Annual Profit Sharing Bonus (variable)

• PTO and Paid Holidays

• Health Benefits: Employee through family level coverage for medical, dental, and vision insurances. Company funded life and long-term disability insurances. Short Term Disability, FSA, HSA, EAP, and supplemental life insurances (employee – family) are also available!

• 401(k)with employer match

Other Offerings:

• The opportunity to make a real impact on a variety of industry-leading projects.

• The ability to balance your work and family activities.

• Flexible work schedule

• Work in a dynamic and collaborative environment that values creativity and innovation.

• A chance to learn and grow alongside some of the brightest minds in engineering.

• Professional Development, Tuition Reimbursement, and Association Membership Reimbursements.

Discover what makes TAI a top-20 manufacturing partner, according to Engineering News-Record (ENR), and one of the top-50 fastest-growing private companies in the Baltimore Business Journal. Learn more about us at https://www.tai.inc/

TAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.