Contact Center Agent

Job Description

Insight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization. This individual will serve as the first point of contact for customers needing assistance with payment-related products and services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. Responsibilities include handling inbound support requests, troubleshooting payment and online banking issues, documenting interactions, and partnering with internal teams to ensure timely resolution. This is an excellent opportunity for someone looking to gain experience within the banking industry while having the potential for long-term growth through contract extension or full-time conversion.

Skills and Requirements

1+ years of contact center, customer support, or help desk experience Strong verbal and written communication skills Experience supporting banking, payments, financial services Ability to troubleshoot basic user and payment-related issues Strong attention to detail and documentation skills Proficiency with Microsoft Office Suite ACH, wire payments, or payment processing knowledge Exposure to online banking platforms Experience with Genesys Associate's or Bachelor's degree

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].