Call Center Specialist
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The Call Center Specialist will support a high‑volume health insurance call center, handling inbound and outbound calls, explaining coverage, resolving issues, and documenting interactions while meeting productivity and quality goals. The role requires an active health insurance license, at least two years of call‑center experience, proficiency with customer‑service platforms, strong communication and problem‑solving skills, and a reliable internet connection for remote work.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Description
We are looking for a Call Center Specialist to support a high-volume health insurance call center serving customers. This Long-term Contract position is based in Pennsylvania, and is ideal for a licensed health insurance specialist who can deliver responsive, accurate, and courteous service. The role focuses on handling member inquiries, completing follow-up outreach, and maintaining detailed records while meeting established service standards.
Responsibilities:
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Manage a steady flow of inbound calls, addressing customer questions with efficiency and care
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Conduct outbound outreach when needed to complete follow-ups, gather information, or support service-related initiatives
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Explain health insurance products, coverage details, procedures, and company guidelines clearly and accurately
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Investigate customer concerns, provide appropriate resolutions, and route more complex matters to the correct internal teams
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Record call details, case updates, and customer interactions thoroughly within internal systems
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Consistently achieve service goals tied to productivity, quality, call handling, and customer experience
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Maintain a calm, empathetic, and solutions-oriented approach during every customer interaction
Requirements • Active health insurance license required
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Must reside in one of the following states: Pennsylvania, New Jersey, Delaware, Ohio, Florida, Mississippi, or North Carolina
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At least 2 years of experience in a call center or customer service environment
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Hands-on experience supporting inbound call operations and resolving customer inquiries
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Proficiency with customer service platforms and standard office tools
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Strong verbal communication, documentation, and problem-solving skills
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Reliable internet or ethernet connection to support fully remote work TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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