Catering Manager

Summary upport the Military's Quality of Life programs! The Morale, Welfare, and Recreation (MWR) department of Commander, Navy Installations Command (CNIC) provides fitness, recreation, lodging and food and beverage programs for service members, their families, retired military and civilian employees. This position is assigned to the Non-Appropriated Fund (NAF) Community Recreation, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations command (CNIC); NBK Bangor Responsibilities Actively promotes and markets the conference/catering program to ensure maximum participation in the program. Coordinates with a marketing representative to actively market the program. Researches markets and upcoming events to identify opportunities for conferences and catering. Responsible for meeting budgeted conference/catering revenue. Solicits new business through a variety of ways such as cold calls, in person visits, advertising, and use of internet. Meets with prospective clients to tour conference/catering venues, help determine clients' requirements and offers options that are specifically tailored to the clients' needs. Establishes potential booking dates, number of guests, purpose/special occasion, decorations, menu, entertainment, etc., and explains services available. Makes recommendations, determines function costs, prepares contracts, signs and obtains clients signatures and deposits, as required. Effectively and efficiently communicates and coordinates with other departments and the conference/catering team as needed for lodging, event and conference/catering needs. Works with the Installation Program Manager (IPM) and conference/catering staff to ensure successful execution of all events. Follows-up with client for evaluation of services rendered and future booking opportunities. Resolves complaints from patrons and solicits feedback to improve quality of services provided. Responsible for ensuring a clean facility. Ensures building meets fire safety, security, and sanitation standards. Ensures that all equipment is properly functioning. Recommends facility renovations and improvements. Plans, organizes, and manages internal resources to ensure maximum productivity and customer service. Ensures efficient operations to include staffing, programming, sales, cost controls and equipment and facilities maintenance and repair. Acts as the onsite event manager and supervises conference/catering personnel. Responsible for supervision, training and scheduling of employees including operations assistant, server, setup, and bartender. Works in concert with the Chef for scullery and culinary team performance and oversight. Makes recommendations for personnel actions including hiring, termination, promotions, discipline and awards. Resolves complaints and grievances, effectively supports the Navy's Equal Employment Opportunity policy, and promotes a hostile free work environment May assist with establishing catering prices and menu offerings and has input into annual catering and conference budget projections and strategic business plan. Utilizes specialized catering software to enter and monitor catering sales, purchases, and other information related to conference/catering events. May use other automated systems for property management, correspondence, accounting and budgeting, and timekeeping. Responsible for achieving budgeted profitability for conference/catering events. Must evaluate the effectiveness of contracted services and functions. Assists with budgets, inventories, cost controls, checkbook and related records and reports. Executes budget to plan, reporting problems and recommending changes to the IPM. Maintains and enforces security for funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud waste and abuse. May be called upon to assist with the Anchor Lounge daily operations. May be required to use a cash register and automated point of sale system May be called upon to perform duties of subordinate positions. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Three years of experience that demonstrates knowledge of conference/catering sales and familiarity with related procedures, policies and pricing based on either a military or civilian sector environment versed in catering to the needs of the military and/or civilian clients with similar requirements/structure. Possess the skills necessary to assist customers in planning successful conference/catering events. Ability to perform the full-range of supervisory duties. Ability to prepare reports, forecast sales, and complete simple contractual arrangements. Ability to communicate effectively both orally and in writing with various levels of employees and command personnel. Must be familiar with Microsoft Office software programs. Employee must have a valid driver's license and be able to travel between work sites. Knowledge of and skill in the application of a broad range of management principles, concepts and methodology to a variety of activities, events and services for the conference & catering program assigned. Ability to make decisions regarding what needs to be done including the assessment of the size and mix of the combined patron community; cost targets; product and service adequacy standards; and required changes or exceptions to operational policies. Similarly, the incumbent must be able to evaluate the effectiveness of contracted services and functions. Ability to recognize problems and develop a recommended solution. Knowledge of DOD and Navy Fleet Readiness policies, regulation, administrative practices and procedures related to management, planning, some budgeting, scheduling and coordinating conference & catering programs and for efficient operation and use of assigned facilities and equipment preferred. Education There is no education requirement for this position. Additional Information Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Northwest Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.