Hand & Stone - 166 Shenstone Blvd - Garner, NC logo

Assistant Spa Manager

Hand & Stone - 166 Shenstone Blvd - Garner, NC

Garner, NCFull-time$16–20/hrPosted 1w agoStill listed 1w ago

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At a glance

Compensation
$16–20/hr
Location
Garner, NC
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Assistant Spa Manager will deliver excellent customer service, drive sales, and oversee daily spa operations while coaching and mentoring staff, managing memberships, and creating marketing strategies in a fast‑paced, high‑volume environment.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceSalesCoachingMentoringHiringMembership SalesProduct PromotionMarketing StrategiesData AnalysisJudgmentIndependent WorkCleanliness MaintenanceComplianceTeam MotivationVerbal CommunicationFast LearnerTech SavvyFast Paced Environment

Benefits

Medical Insurance
401(k) Match

Full job description

Benefits:

  • Health insurance

  • Opportunity for advancement

  • Training & development

  • Wellness resources

  • Bonus based on performance

  • 401(k)

  • Employee discounts

Our ideal candidate is seeking growth and has the capability to take direction, lead others and work independently. This role requires impeccable customer service skills with strength in sales and work ethic. They will need to coach, mentor and hire our future spa professionals. Spa experience is not necessary nor recommended to apply for this role.

Job Description:

Assistant Manager looking to grow with the brand impeccable customer service and sales experience

Responsibilities:

  • Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management

  • Oversee and manage daily operations of the Spa

  • Manage and drive spa sales performance

  • Assist in developing talented spa professionals

  • Membership education and sales - including sales goals and incentives

  • Passionately promote products and services

  • Ability to work a flexible schedule. (Shifts are 8-4 and 2-10)

  • Excellent verbal and communication skills

  • Fast learner and tech savvy

  • Comfortable in a fast paced work environment. We are a small location but high volume

  • Create marketing strategies aimed at maximizing revenue and profits

  • Perform data analysis that drives business decisions and success

  • Use sound judgment, work independently, with minimal supervision.

  • Plan and direct to meet the daily needs of the operation.

  • Maintain the utmost cleanliness and soothing ambiance of the premises

  • Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.

  • Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.

  • Motivates and empowers the team to achieve high standards.

Incentives:

  • Bonus based on performance

  • Discounts with Verizon Wireless and KinderCare

  • Health insurance

  • Growth opportunities available

  • Discounted services and gift cards

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