Planet Fitness - UT Pilzer Group logo

Overnight Member Service Rep

Part-time

Planet Fitness - UT Pilzer Group

Taylorsville, UTPart-time$16/hrPosted 5 days agoStill listed 4 days ago

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At a glance

Compensation
$16/hr
Location
Taylorsville, UT
Schedule
Part-time
Work Authorization
Not specified

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Job overview

The Overnight Closer (Member Services Representative) creates a positive member experience by delivering superior customer service, handling front‑desk duties, conducting tours, processing sign‑ups, and closing the club’s shift with accurate bank deposits during the overnight hours.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyPassion for FitnessUpbeat AttitudePunctuality and ReliabilityExceptional Customer Service SkillsStrong ListeningDiplomacyContinual Standing and WalkingAbility to Lift Up to 50 Lbs

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Full job description

Benefits:

  • Free uniforms

  • Wellness resources

  • Company parties

  • Employee discounts

  • Flexible schedule

  • Free food & snacks

Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

  • Close shift for that business day.

  • Create a bank deposit for next day.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Ability to work 3rd shift (overnights).

  • Must be able to occasionally lift up to 50 lbs.

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