INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN/NETWORK)

Summary You will serve as a INFORMATION TECHNOLOGY SPECIALIST (SYSADMIN/NETWORK) in the INFORMATION TECHNOLOGY DEPARTMENT ORG: ITD of NAVAL SUBMARINE SUPPORT FACILITY. Responsibilities You will serve as the technical authority for systems administration, developing and executing long-range strategic plans for disaster recovery, enterprise backup strategies, and system modernization. You will plan, integrate, and manage cloud computing environments (IaaS, PaaS, SaaS) and evaluate emerging hybrid cloud migration strategies. You will serve as the designated Trusted Agent, WISP, and ATIS administrator, overseeing identity and access management programs and administering user accounts across NMCI and FlankSpeed. You will acct as the primary technical liaison between leadership and NMCI contractors to monitor contract performance, evaluate service level agreements (SLAs), and resolve service deficiencies. You will provide the command’s highest level of technical support, serving as the final escalation point for resolving critical and unprecedented hardware, software, and network problems. You will manage the command’s application portfolio within DADMS and NAVIDAS, oversee Government Furnished Equipment (GFE) reporting, and develop test plans for new hardware and software. You will design network infrastructure modifications to optimize performance, resolve complex connectivity issues, and develop and execute Plans of Action and Milestones (POAMs) in coordination with the ISSM. You will analyze enterprise-wide ACAS vulnerability scan data to identify systemic trends, lead strategic remediation projects, and implement STIGs and security patches across all systems. Requirements Conditions of Employment Qualifications GS-12 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Your experience must reflect skill in attention to detail, customer service, oral communication, and problem solving: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Ensures and manages systems resources including performance, capacity, availability, serviceability, integrity, efficiency and recoverability. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Administering the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Recommends resolution to problems and issues, prepares and presents reports and plans, and coordinates projects to meet future needs. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Resolves hardware/software interface and interoperability problems. Specialized experience must demonstrate the following: Experience interpreting guidelines in order to design modifications to the network infrastructure and establish local governance policies. Experience developing innovative solutions for obscure root causes of enterprise-wide performance issues. Experience implementing Plans of Action and Milestones serving as the technical consultant on NMCI contract oversight. Experience analyzing and resolving critical issues, serving as the final escalation point for problems where solutions are not readily available. Experience presenting formal recommendations to leadership to justify and obtain major resources and ensuring compliance with established policies. GS-11 Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Your experience must reflect skill in attention to detail, customer service, oral communication, and problem solving: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include: Ensures and manages systems resources including performance, capacity, availability, serviceability, integrity, efficiency and recoverability. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include: Administering the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include: Recommends resolution to problems and issues, prepares and presents reports and plans, and coordinates projects to meet future needs. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include: Resolves hardware/software interface and interoperability problems. Specialized experience must demonstrate the following: Experience applying a wide range of advanced IT principles, theories, and practices serving as a technical expert on systems administration under closer supervisory assistance. Experience assisting in long-range strategic plan development for disaster recovery and system modernization. Experience evaluating emerging technologies and assisting in the creation of strategic remediation projects based on systems vulnerability trends identified from ACAS data. Experience resolving critical network issues within the framework the lead established. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education All academic degrees and coursework must be from accredited or pre-accredited institutions. Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. In lieu of specialized experience, you may qualify with the following education or combination of both education and experience. GS-12: There are no educational substitutions for specialized experience for GS-12. GS-11: Successful completion of a Ph.D. OR Successful completion of three full years of progressively higher-level graduate education leading to a Ph.D. or equivalent degree. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. During the application process you will have the ability to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP Applicants: Will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference: Applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.